Night Audit - Full-Time | Onsite Housing $28-30 hourly earnings

Hyatt Hotels Corp.•Big Sur, CA

40d•$28 - $30•Onsite

About The Position

Welcome to Alila Ventana Big Sur. When you reach the edge of the continent, where the sky, sea, mountains, and redwoods all converge, you discover a place of unmatched beauty and tranquility. You feel the pull that has drawn artists and thinkers for centuries-and you are enveloped by the same inspiration to discover, (dis)connect, and create. Ventana Big Sur is proud to be recognized as a Forbes Four-Star resort and one of only a select few properties worldwide awarded 2 Michelin Keys. Our colleagues embody a passion for exceptional hospitality, offering intuitive and personalized service that defines luxury in an authentic, elevated setting. The Night Auditor is a vital member of our overnight team, ensuring both the financial accuracy of resort operations and the seamless guest experience expected at a luxury destination. This role requires a calm, professional presence, a strong eye for detail, and the ability to represent the resort with confidence and care throughout the overnight hours.

Requirements

A true desire to satisfy the needs of others
Ability to work in a fast-paced environment with attention to detail
Refined verbal and written communication skills
Strong guest service orientation, with the ability to deliver Forbes-level hospitality standards
Open availability, including weekends and holidays

Nice To Haves

Previous hospitality/hotel experience preferred; luxury or Forbes/Michelin experience a plus
Overnight or third-shift experience preferred
Possession of valid driver's license preferred

Responsibilities

Prepare and process daily night audit procedures and system back-ups
Audit, balance, and report on all cash, credit, and charge transactions, including deposits, over/short figures, postings, and house charges
Review and reconcile front desk accounts, including room charges, folios, taxes, adjustments, and disputed charges
Ensure discrepancies are identified and reported to leadership and Finance promptly
Input statistical data and income journal entries for the preparation of daily financial reports
Balance and close all bank ticket codes daily
Provide overnight guest services, including check-in/check-out, wake-up calls, and concierge assistance
Serve as the point of contact for late-arrival and early-departure guests, ensuring seamless luxury experiences at all hours
Monitor guest satisfaction and service recovery opportunities, resolving issues thoughtfully in line with Forbes-level service standards
Collaborate with Security and overnight colleagues to maintain the safety and comfort of all guests and staff
Support VIP arrivals, special requests, and in-room amenities as directed by management
Perform duties as needed in the absence of Bell, Door, or Valet services
Maintain a calm and professional presence in emergency situations; be knowledgeable of all front office and emergency procedures
Support the overall success of the Front Office team with any other tasks as assigned

Benefits

Annual allotment of free hotel stays at Hyatt properties worldwide
Work-life benefits, including well-being initiatives such as a complimentary Headspace subscription and tuition reimbursement
Global family assistance policy with paid time off for birth or adoption, and financial adoption assistance
Paid Time Off (PTO)
Medical, Dental, and Vision insurance after 30 days (full-time colleagues)
401(k) with company match (full-time colleagues)
Onsite housing available for eligible colleagues
Paid meal breaks
$15 per day gas stipend for qualified candidates
Complimentary daily meal