Night Auditor | Benefits Include: Paid Time Off, 401K, and MANY MORE!

Hyatt Hotels Corp.•Santa Clara, CA

30d

About The Position

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care. Located in the heart of Silicon Valley, business travelers are minutes away from numerous major companies, and weekend travelers are close to Levi's Stadium, Rivermark Plaza, and California's Great America. Hyatt House Santa Clara is a perfect nightly or extended-stay hotel for all travelers. Enjoy your complimentary Wi-Fi, our always-accessible StayFit gym, and buffet breakfast. Comfortable, clever, and inspiring, Hyatt House San Jose/Silicon Valley offers a bold and hospitable ambience with spacious extended-stay hotel suites. Business travelers are minutes away from numerous major companies and the Santa Clara Convention Center, and weekend travelers are close to Levi's Stadium and many other attractions. Our San Jose hotel offers the perfect nightly or extended-stay experience for guests. The Night Auditor is responsible for overseeing specific night audit duties and managing the Front Office during the overnight shift. This role requires the ability to work independently with minimal supervision, as well as the skills to coordinate and interact effectively with a diverse range of individuals. Due to the nature of this role, candidates must have open availability, including overnights, weekends, and holidays. Responsibilities may include the guest registration process, telephone communication with in-house and external callers, resolving guest requests and complaints, as well as traditional night audit duties, including night roll, reconciling of the day's transactions, processing payments, and preparing for the following day's operation. This candidate needs to be self-motivated, disciplined, and an organized individual. HYATT House is an extended-stay, residential-style hotel that aims to provide individual travelers with the feel of a modern condominium. The 125 to 200 rooms, all-suite, properties offer comforts of home such as fully equipped kitchens, flat panel HDTVs, and free high-speed internet access. The public space features facilities such as a pool. a fitness center, and a business center. A full breakfast every morning and an evening social on weekday evenings are complimentary to guests. HYATT House properties are located in urban, airport, and suburban locations and can accommodate small corporate meetings and corporate clients seeking to place their employees on extended assignments. Welcome you to your new house, HYATT House!

Requirements

A true desire to satisfy the needs of others in a fast-paced environment.
Refined verbal and written communication skills.
Ability to stand for long periods of time.
Able to work as a team and independently.
Strong computer literacy: Microsoft applications, Excel, Outlook, Word, and data entry.
Good numeric/basic accounting skills.
Ability to work with little to no supervision while meeting high-performance standards.
Must be able to work the overnight hours, including holidays and weekends.

Responsibilities

Performing guests' check-ins and check-outs.
Respond to guests' needs and requests.
Securing payment, verifying, and adjusting billing as needed.
Handling accounting of money, receipts, guests' accounts, and credit through the operation of the front desk computer system and completion of reports required to ensure the company's funds are secure.
Close out the day via Opera Cloud PMS.
Summarizing the night's operations and communication with the necessary departments.
Ensures rollover from one business day to the next.