Night Audit (Part-Time)

Hyatt Hotels Corp.•Park City, UT

37d•Onsite

About The Position

Hyatt Centric Park City is seeking a part-time Night Auditor. The Night Auditor is responsible for overseeing specific night audit duties and managing the Front Office during the overnight shift. This role requires the ability to work independently with minimal supervision, as well as the skills to coordinate and interact effectively with a diverse range of individuals. Due to the nature of this role, candidates must have open availability including overnights, weekends, and holidays.

Requirements

All Candidates must be in possession of identification proving authorization to work in the United States.
Genuine desire to meet the needs of others in a fast-paced environment
Strong customer service skills
Knowledge of safety and security procedures
Proficiency in computer-based tasks such as data entry, accounting, word processing, invoicing, and billing
High attention to detail and strong organizational skills
Effective time management and multitasking abilities
Excellent verbal and written communication skills
Problem-solving skills and ability to de-escalate tense situations
Ability to stand for extended periods
Flexible availability, including overnight shifts, weekends, and holidays

Nice To Haves

Previous customer service or hotel experience preferred

Responsibilities

Handle guest check ins/check outs in accordance with hotel credit/cash handling policies.
Follow the hotel's rate structures, discounts and sell/upsell strategies.
Coordinate all guest requests, inform guests of hotel services, features and room amenities
Handle guest problems with courtesy, empathy, sincerity and care, both verbally and through written communication.
Create and cancel guest reservations through Reserve according to hotel policy
Create conversations and share a moment by making a real connection with the guests.
Prepare incoming guest reservations according to guest preferences
Perform other tasks as assigned by management.
Answer incoming hotel calls and monitor all telecommunication systems.
Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
Use of various hotel specific technology such as Zingle, Opera, Reserve, Hotsos, Colleague Advantage, Infrasys etc.

Benefits

Complimentary or Discounted hotel room nights
Unlimited colleague and friends & family discounted room rates
Bereavement and jury duty pay
Vacation, sick, new child leave
Medical, dental and vision Insurance, discounted prescriptions for full time colleagues after 30 days employment
401(k) w/ match
Direct deposit
Complimentary colleague meals
Complimentary parking
Discounted ski pass (reimbursement to take place at conclusion of season)
Opportunity for growth and advancement