Part Time Night Auditor

Gulph Creek Hotels•Newtown Township, PA

13h

About The Position

The Night Auditor is primarily responsible for, but not limited to, ensuring accurate hotel accounting of guest transactions, billing and hotel revenue. In addition, the Night Auditor is also charged with the same responsibilities of a Front Desk Agent.

Requirements

High School diploma or equivalent, plus relative experience in customer service
Ability to read and speak English and comprehend simple instructions, short correspondence, and memos
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees
Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property
Ability to add, subtract, multiply, and divide in all units of measure, including whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpret bar graphs

Responsibilities

Maintains guest service as the driving philosophy of the operation
Personally demonstrates a commitment to guest service in responding promptly to guests’ needs
Committed to making sure every guest is satisfied
Meets or exceeds guest satisfaction measures
Ensures hotel standards and services contribute to the delivery of consistent guest service
Implements and practices guest service initiatives and performs to Gulph Creek Hotel Standards
Greet all guests (internal and external)
Process guest reservations, registration (check-in) and departures (check-outs)
Offer guest assistance at every opportunity
Respond to all guest requests efficiently
Ensure guest satisfaction by following through on requests and other needs
Provide information to guests about hotel policies, services, and amenities
Provide information, directions, and other assistance as needed about the local area
Maintain accurate guest information in the hotel property management system including, but not limited to: basic guest information, billing/payment, guest charges, etc.
Handles collection efforts of all in-house balances and notifies management of potential liabilities
Balances all cash, check, credit card and ledger accounts through verification, shift reports and performs audit functions if assigned
Maintain daily logs and checklists
Effectively communicate all pertinent information to other employees within the department
Effectively communicate all pertinent information to other departments (Housekeeeping, Security, Maintenance, etc.) regarding room status/availability, guest requests, etc.
Assist in all other areas of the operation including PBX/Swithboard, bellman, or concierge services, reservations and other areas as necessary
Comply with all standards and regulations to encourage safe and efficient hotel operations
Maintain regular attendance in compliance with company policy
Maintain high standards of personal appearance and grooming in accordance with company policy
Approach all encounters with guests and employees in a friendly, service-oriented manner
Maintain and organize work area regularly
Other duties as required
Closing and balancing room accounts
Counting and balancing cash and credit card receipts/transactions
Balance all department transactions
Maintain/balance all direct bill accounts
Make necessary adjustments/corrections to accounts as necessary to maintain accurate accounts, folios, etc.
Print and distribute various audit reports
Complete all audit checklists and logs
Close the business days and start new business cycle