Night Auditor at Natiivo

Vacasa • Austin, TX

10h • Onsite

About The Position

The Night Auditor is responsible for overall resort operations during the overnight shift. The primary focus is on all Front Desk and Night Audit responsibilities, including overseeing the property, handling complaints, assisting guests, addressing disturbances, entering and auditing reservations, preparing arrival documentation, and collecting payments as appropriate. This role also involves acting as the first point of contact for guests, vendors, and owners, handling incoming and occasional outbound phone calls, responding to emails or chats, assigning rooms, issuing room keys, checking out departing guests, handling cash transactions, confirming reservations, printing and distributing necessary reports, performing nightly closing and balancing of shift reports, verifying daily arrivals, preparing for the next day's arrivals, distributing Daily Summary Reports, conducting security walk-throughs, addressing and reporting disturbances, and acting as a first reporter for medical and other emergencies. Additionally, the Night Auditor will assemble check-in packets, make key cards, and parking passes.

Requirements

• Minimum 1 year experience in customer service, front desk or similar position.
• Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps, tablets, and various software platforms.
• Reliable personal transportation is essential.
• Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.
• Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment.
• Comfortable talking to people—online or in person—and being able to share information in a way that’s clear, thoughtful, and represents the company in a positive way always.

Nice To Haves

• Experience working in hotel, hospitality, vacation or similar industry is highly preferred.
• Previous experience working overnight shifts is highly preferred.

Responsibilities

• Act as the first point of contact for our guests, vendors, and, occasionally, our owners within a local management office during the overnight shift.
• Be responsible for taking incoming phone calls, occasional outbound calls, and responding to emails or chats on a daily basis from guests who have questions or concerns about a reservation, statement or other concern.
• Assign rooms and issue room keys.
• Check out departing guests efficiently and politely and explain charges if necessary.
• Handle cash transactions and post guest room charges.
• Confirm room reservations.
• Print and distribute all necessary reports to various departments.
• Handle nightly closing and balancing of all shift reports and daily posting transactions.
• Verify daily arrivals with registration cards, vouchers and/or itinerary, category, rates, dates, etc.
• Prepare for the next day's arrivals.
• Prepare and distribute Daily Summary Report.
• Security walk-throughs every 2 hours.
• Address and / or report disturbances to management.
• A first reporter for medical and other emergencies.
• Assemble check-in packets, make key cards and parking passes.
• Other duties as assigned because every day is different in hospitality!

Benefits

• Health/dental/vision insurance based on hours worked
• Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
• 401K retirement savings plan with immediate 100% company match on the first 4% you contribute
• Health & Dependent Care Flexible Spending Accounts based on hours worked
• Paid Vacation & Sick Time
• Employee Assistance Program (EAP)
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed