Night Auditor - Lodge at Snowbird

POWDR • Snowbird Community, NC

2d • Onsite

About The Position

As a Night Auditor at the Lodge at Snowbird you will provide excellent customer service while performing all duties in regard to operation of the front desk and night auditor procedures during graveyard hours. You will check guests in and out, give out general information about the resort, answer the telephone and on occasion take reservations. You will also problem-solve when receiving guest complaints to find the best solution possible for the situation.

Requirements

• High School Diploma or equivalent required.
• 0-6 months of job-specific work experience with demonstrated competence.
• Must be at least 18 years of age.
• General computer knowledge, typing skills, or other specialized training.
• Demonstrate basic competence in reading, writing, speaking, simple arithmetic, advanced communication skills, and interpersonal relationships.
• Must have the ability to handle, process, maintain and protect guest personal information, including credit card information, in compliance with all company or department policies and procedures according to PCI rules and requirements. This includes privacy and confidentiality, reporting, storage and disposal of sensitive information. Will not share or disclose any guest personal or financial information to anyone unless authorized by the guest, manager or company or unless disclosure is permitted within departmental policies and procedures.
• This position requires knowledge and understanding of PCI DSS, including the safe and secure handling and maintenance of personal, financial and credit card information of guests/customers.
• Requires problem-solving and initiation of less clearly defined job activities.
• Makes relatively complex decisions regarding resolution of customer complaints. Decisions are made within broad procedural guidelines. Discretionary judgment must be used to interpret a billing problem and choose a solution satisfactory to all involved.
• Must have the ability to interact at any time with guests and other employees in a pleasant manner and maintain good working relationships with others and all departments at Snowbird.
• Must be prepared to stay overnight, if necessary, on occasional times of road closures.
• May experience unusual stress from continual work with public, winter conditions, snow night requirements and commuting to/from Snowbird.
• Must be able to stand for long periods of time.
• General office environment with limited physical activity.
• Work is subject to frequent interruptions making continuity and accuracy difficult, frequent exposure to noise.
• Frequently deals with difficult guests with difficult problems, with the help of management and supervisors, to find solutions satisfactory to all involved which can cause additional levels of stress.

Responsibilities

• Check guests in and out.
• Complete the Night Auditor procedures.
• Coordinate accounting and billing needs with Conference Services, Central Reservations, Group Sales, and Accounts Receivables.
• Receive guest complaints and resolve guest disputes.
• Answer telephones, receive guest requests and coordinate with the correct department to ensure that guests’ need are taken care of.
• Give directions and offer general knowledge of Snowbird.

Benefits

• Ski pass and comp ticket benefits
• Discounts at Snowbird eateries, retail shops, mountain school, lodging and daycare for employees
• Available medical, dental, vision and accident insurance – benefits are available based on position and are subject to change
• 401k
• Discounts with Powdr partners
• Free transportation to work: UTA Bus, Rideshare Vans, and Employee Shuttles

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees