Night Auditor/Safety Attendant. Live on-site

WoodSpring Suites Prattville•Prattville, AL

28d•Onsite

About The Position

Job Responsibilities: Provides friendly and responsive front desk service to guests, while also ensuring that guest payments are collected and processed in a reliable and timely manner. Greets guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirms reservations, presents statement to and collects payments from departing guests. Ensures that all service provided is consistently prompt and courteous and designed to meet high standards of quality to ensure guest satisfaction and repeat business. Cleans the lobby and public restroom; washes and folds laundry; and assists other staff in preparing check outs to be guest ready. Responds to any/all emergency situations (police, fire, emergency responder, weather, building – electrical outage, water line breaks, etc.) in a timely manner. Essential Functions: Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations; greets, registers, and assigns rooms to guests. Secures payment; verifies and adjusts billing. Verifies customers' credit, and establishes how the customer will pay for the accommodation. Computes bills, collects payments, and makes change for guests. Keeps abreast of hotel policies concerning room/sign rates, group and other discounts, and special offerings. Issues room keys, identifies and explains room features to guests. Supplies guests with directions and information regarding property amenities, services, hours of operation and local areas of interest. Keeps records of room availability/inventory management, and guests' accounts. Performs bookkeeping activities, such as running reports and posting payments to guest folios. Records guest comments or complaints, referring customers to General Manager as necessary. Contacts head room attendant or maintenance staff when guests report problems. Responds to emergency situations. Cleans and maintains common areas within the hotel: hallways, lobbies, restrooms, corridors, elevators, and stairways to WoodSpring standards. Assist guests checking in or out as directed by the General Manager. Keeps store rooms in clean, safe, and organized condition at all times. Assists other employees in completing their respective duties to achieve guest ready rooms, public areas, and outstanding customer service. Cleans and maintains lobby, entrance doors including snow removal from entrances, sidewalks, and emergency exits. Completes night audit entry. Works in laundry room area loading and unloading washers and dryers and folding items. Notifies General Manager or Maintenance Technician of any major repairs. Provides inventory management to ensure property is equipped with necessary parts and supplies. Serves as Manager-on-Duty in General Manager and/or Lead GSR absence. Inspects/stocks housekeeping carts for service preparedness. Inspects rooms for guest readiness. Consists of a combination of regular desk scheduled hours and on-call hours. Covers on call duties during closed desk hours and responds to guest emergencies, check ins or other service requests. Other duties as assigned. Essential Functions are not all inclusive; other duties may be assigned. Competencies: Adaptability and flexibility – Displays the capability to adapt to new, different, and changing requirements. Communication – Convey information clearly, correctly, and succinctly. Dependability and reliability– Displays responsible behaviors at work: attendance and punctuality, attention to details, following directions, and fulfilling obligations. Integrity – Displays strong moral principles and work ethic. Behaving ethically, acting fairly, and taking responsibility. Interpersonal Skills – Displays the skills to work effectively with others. Professionalism – Maintaining a professional presence. Demonstrating self-control, maintaining a professional demeanor and a positive attitude.

Requirements

High school diploma or equivalent
Must have computer skills; the ability to access and accurately input information into a computer system
Must maintain a professional appearance and demeanor
Friendly, cooperative manner and patience in dealing with unreasonable requests or rude customers
Adaptability and flexibility – Displays the capability to adapt to new, different, and changing requirements
Communication – Convey information clearly, correctly, and succinctly
Dependability and reliability– Displays responsible behaviors at work: attendance and punctuality, attention to details, following directions, and fulfilling obligations
Integrity – Displays strong moral principles and work ethic. Behaving ethically, acting fairly, and taking responsibility
Interpersonal Skills – Displays the skills to work effectively with others
Professionalism – Maintaining a professional presence. Demonstrating self-control, maintaining a professional demeanor and a positive attitude

Nice To Haves

Prior guest service experience in a hotel is preferred

Responsibilities

Provides friendly and responsive front desk service to guests
Collects and processes guest payments
Greets guests, assists with check-ins/check-outs
Registers and assigns rooms
Issues room keys/cards
Transmits and receives messages
Keeps records of occupied rooms and guest accounts
Makes and confirms reservations
Presents statements and collects payments from departing guests
Cleans lobby and public restroom
Washes and folds laundry
Assists staff in preparing check outs
Responds to emergency situations
Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations
Greets, registers, and assigns rooms to guests
Secures payment; verifies and adjusts billing
Verifies customers' credit
Computes bills, collects payments, and makes change for guests
Keeps abreast of hotel policies concerning room/sign rates, group and other discounts, and special offerings
Issues room keys, identifies and explains room features to guests
Supplies guests with directions and information regarding property amenities, services, hours of operation and local areas of interest
Keeps records of room availability/inventory management, and guests' accounts
Performs bookkeeping activities, such as running reports and posting payments to guest folios
Records guest comments or complaints, referring customers to General Manager as necessary
Contacts head room attendant or maintenance staff when guests report problems
Cleans and maintains common areas within the hotel
Assists guests checking in or out as directed by the General Manager
Keeps store rooms in clean, safe, and organized condition at all times
Assists other employees in completing their respective duties
Cleans and maintains lobby, entrance doors including snow removal from entrances, sidewalks, and emergency exits
Completes night audit entry
Works in laundry room area loading and unloading washers and dryers and folding items
Notifies General Manager or Maintenance Technician of any major repairs
Provides inventory management
Serves as Manager-on-Duty in General Manager and/or Lead GSR absence
Inspects/stocks housekeeping carts for service preparedness
Inspects rooms for guest readiness
Covers on call duties during closed desk hours and responds to guest emergencies, check ins or other service requests
Other duties as assigned