Night Auditor Part-Time

Spire Hospitality•Marlborough, MA

1d•$18 - $19

About The Position

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. As a Night Auditor/Front Desk Agent, your dedication to guest satisfaction and meticulous attention to closing and resetting systems for seamless next-day operations will elevate our standards. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Requirements

Hotel experience preferred
1-year experience as a Guest Services Agent required
Knowledge of accounting operations such as accounts receivable, accounts payable, server service fees, etc.
Basic mathematical skills to prepare financial reporting
Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
CPR/First Aid Certification
Must be reliable and attentive

Nice To Haves

Previous experience with hotel PMS systems a plus

Responsibilities

Deliver unparalleled service, courtesy, and care to our guests by responding promptly and effectively to guest questions and requests
Demonstrate exceptional attention to detail in preparing daily Food & Beverage revenue reports, and in creating and balancing PMS reports for revenue and settlement accounts
Make corrections and adjustments via the PMS and handle all computer problems that might occur throughout the shift
Enter revenue, expenses, and allowances into the computer system to generate daily reports, including the Guest Ledger Summary and the Daily Restaurant Summary
Efficiently conduct check-ins, check-outs, and promptly answer phone calls with professionalism and courtesy
Resolve guest concerns with attentive service recovery
Answer phones and be the point of contact for questions, concerns and creating key card access.