3rd Shift Guest Service Representative/Night Audit - Fairfield Inn & Suites, Whitewater

Fairfield by Marriott Whitewater • Whitewater, WI

3h • Onsite

About The Position

The beautiful Hotel at Fairifield Inn & Suites, Whitewater, WI is hiring Full Time - Night Auditor - 3rd Shift/ Guest Service Rep to join our team! The Night Auditor/Overnight Guest Service Representative is the main person to interact with guests during the overnight hours. Hours: 10pm - 6am. As the friendly face of the property, the hotel front desk/night auditor has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed. If you are a night owl, hard-working, have a positive -can-do attitude and strive to deliver exceptional customer service each day, we welcome you to join our team. Must be available weekends and holidays. What is in it for YOU? Competitive wages Personal Days Off - start earning on day 1 Bonus Plan Holiday Pay Referral program Employee discount program

Requirements

• Candidates must possess the following knowledge, skills, and abilities:
• Great attention to detail
• Thorough organizational skills, proficient in accomplishing all tasks
• Considerable knowledge of computer systems for registration, reservations and backup systems
• Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
• Ability to read, write, speak and understand the English language to communicate with employees and guests
• Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts
• Comparable hotel size and scope of experience preferred
• Required Hours: 10pm-6am ( Days a week, holidays, and weekends)
• Candidates must possess the following knowledge, skills, and abilities:
• Great attention to detail
• Excellent knowledge of local attractions and entertainment venues
• Considerable knowledge of computer systems for registration, reservations and backup systems
• Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
• Ability to read, write, speak and understand the English language to communicate with employees and guests
• Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts

Responsibilities

• Assume the position of the Manager on Duty
• Update all files and reset the system for the following day activity.
• Welcome guests to the hotel and perform the check-in process.
• Thank guests and perform the check-out process.
• Answer all incoming and in-house phone calls.
• Assist callers with making and/or changing reservations.
• Assist all guests as necessary to ensure a positive experience.
• Perform routine daily tasks.
• Ability to work while standing for extended periods of time.

Benefits

• Competitive wages
• Personal Days Off - start earning on day 1
• Bonus Plan
• Holiday Pay
• Referral program
• Employee discount program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees