Hotel Night Audit / Guest Service Representative

BMI Hospitality Management•Poulsbo, WA

4d•Onsite

About The Position

Do you want to work for a great company with competitive benefits and pay? The Fairfield Inn & Suites Seattle Poulsbo is looking to hire a Guest Service Representative. If you think you'd be a great addition to our team, please apply! This is a full time position, open availability preferred. It includes 2 overnight shifts per week (11pm to 7am); weekends and holidays required. Job Description: Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities Controls and records financial transactions a front desk Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone Maintains a friendly, cheerful, and courteous demeanor at all times Performs other duties as assigned, requested, or deemed necessary by management Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations Aids other associates and departments to contribute to the best overall performance of the department and the hotel Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management Manage guest accounts by posting charges and handling cash and credit card transactions with accuracy. Run all necessary night audit reports.

Requirements

Must be able to work weekends and holidays
Able to stand for extended periods of time
Able to lift up-to 20 lbs.

Nice To Haves

Strong Computer skills, including Microsoft Office
Ability to type 40+wpm
Able to learn new web applications
Previous customer service experience preferred
Strong work ethic

Responsibilities

Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction
Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities
Controls and records financial transactions a front desk
Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
Maintains a friendly, cheerful, and courteous demeanor at all times
Performs other duties as assigned, requested, or deemed necessary by management
Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations
Aids other associates and departments to contribute to the best overall performance of the department and the hotel
Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management
Manage guest accounts by posting charges and handling cash and credit card transactions with accuracy.
Run all necessary night audit reports.