Night Audit

Lodgco Hospitality•Mount Pleasant, MI

5h•Onsite

About The Position

The Courtyard Mt. Pleasant situated on CMU's campus is seeking a skilled and organized Night Audit associate to support our third-shift hotel and guest service operations on a part-time basis. If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you! JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of service possible in an efficient, courteous, and professional manner.

Requirements

Computer software skills
Excellent communication, both verbal and written
Dependable and guest-focused
Strong time management and problem solving skills
Valid driver’s license and safe driving record
Satisfactory criminal background screening required
Professional references

Nice To Haves

1-2 years of hotel experience is a plus

Responsibilities

Perform guest registrations (check ins & check outs), room assignments, and special requests
Knowledge of daily hotel operations, policies, procedures, and internal rules
Knowledge of Brand’s operating systems and Brand’s customer loyalty programs
Knowledge of guest rooms, locations, amenities, features, and all other services offered
Knowledge of room rates, packages, discounts, and promotions
Ensure proper credit when checking out guest(s) and handle late charges accordingly
Knowledge of cash handling and bank procedures to check out all guest(s)
Bank out at end of shift by following drop procedures
Email daily reports to accounting office
Answer phones, handle mail, and take messages
Assist guests with problems and questions; ensure all guest problems are resolved
Knowledge of the city, local area, and attractions
Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry
Know all emergency procedures and the proper action to take
Operate safe deposit boxes
Inspect conference rooms, common areas and public restrooms to ensure cleanliness
Perform security walks of hotel
Investigate and address noise/party issues
Set up, prepare, and maintain breakfast area