Night Audit
About The Position
The Night Auditor is the face of the hotel during overnight hours and provides superior service to all guests. This role involves greeting guests, managing check-in/check-out procedures through the Property Management System, handling cash and credit card transactions, and providing information about hotel services and amenities. The Night Auditor is also responsible for taking, updating, and canceling reservations, organizing previous shifts' paperwork, balancing room accounts, investigating discrepancies, running trial balance reports, and preparing guest folios for express check-out. Buffalo Lodging Associates, founded in 1996, is a hotel management company based out of Canton, MA, with an extensive portfolio of 50 hotels. They partner with major brands like Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International. The company emphasizes true hospitality and is a community of welcoming, committed, and passionate associates dedicated to providing a best-in-class hospitality experience and operational excellence.
Requirements
- Must have valid drivers license, and acceptable driving history subject to company approval.
- Typical Schedule : Overnights, 11 PM- 7 AM Weekend Availability needed
Nice To Haves
- Customer Service experience, in a hotel setting preferred.
- BRAND experience is a plus.
- High School diploma or equivalent is preferred.
- Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
Responsibilities
- Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
- Handles cash, credit card information and goods at the property.
- Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
- Taking reservations from incoming callers inputs all pertinent information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
- Organizes previous shifts paperwork, closes and balances all room accounts and vouchers, investigates and analyzes out of balance situations, runs trial balance reports and night audit.
- Prepares guest folios for express check out.
Benefits
- Paid Weekly (Every Friday!)
- Medical, Dental & Vision Insurance
- Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
- Paid Vacation and Sick Time
- Paid Holidays
- Tuition Reimbursement
- Flexible Spending Account
- Company Paid Life Insurance
- Company Paid Short-Term Disability Insurance
- Long-Term Disability Insurance
- Employee Assistance Program
- Hotel Discounts – for You, Your Friends and Family
- Wellness Programs
- Monthly Employee Appreciation Activities & Events
- Learning and Development Opportunities
- Employee Referral Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
