Night Audit - Full Time

Core Hotels and Resorts•Chicago, IL

22h•Onsite

About The Position

The Night Audit is primarily responsible for auditing daily revenues for accuracy. This individual is responsible for maintaining an efficient and effective flow of information with guests, Team Members, managers, housekeeping, and other departments within the hotel.

Requirements

High school diploma or equivalent
Must have a comprehensive knowledge of service standards, guest relations, and etiquette.
Two years customer service experience
Basic computer, telephone, and math skills
Strong command of English
Must be authorized to work in the United States
Must be able to communicate effectively in English
Must have excellent phone etiquette
Must have basic computer skills
Must have working knowledge of Microsoft Office programs
Must be able to work well under pressure
Must be able to accurately follow instructions, both verbally and written
Must be highly detailed orientated
Must be able to work in a fast paced environment
Must have excellent listening skills
Must possesses excellent communication skills
Must be professional in appearance and demeanor
Must always ensure a teamwork environment
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with the guests and associates
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Ability to assist with the design and preparation of statistical reports and presentations
Assumes responsibility for personal growth and development
Must have a passion for creating an exceptional experience for all guests
Skilled in problem solving by identifying the problem and working through it.
Possess strong leadership, motivational, organizational and verbal communication skills.

Nice To Haves

Some college preferred
Previous front office experience preferred
Other languages helpful

Responsibilities

Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment.
Use equipment only as intended.
Maintain positive guest relations at all times.
Resolve guest complaints to ensure satisfaction.
Balance and audit for accuracy all room and tax charges, cashier’s reports, and guest accounts.
Complete and transmit daily management and accounting reports and supporting documents.
Prepare customer tracking reports, market segmentation reports, food and beverage revenue reports, and other auditing reports necessary to ensure the accurate accounting of hotel revenues and expenses.
Act as a hotel liaison during night hours.
Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
Perform guest service functions as required; may assist in booking room reservations, answering hotel phone calls, and notifying guests of message.
Conveys company information, decisions, or problems to appropriate parties on a timely basis.
Act as Manager on Duty.
Bring passion and delight to your guests and peers.
Assist guests with reports of lost/stolen articles, following hotel policy.
Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
Other duties as assigned