Night Audit

BBL Hospitality•City of Albany, NY

1d•Onsite

About The Position

The Night Auditor performs night auditor functions according to hotel policies and procedures. This role also involves performing Manager On Duty responsibilities during the audit shift.

Requirements

High school diploma or equivalent
Excellent math and reasoning skills
Must be able to deal with intoxicated guests
Ability to organize work, using independent judgment to perform tasks
Honesty
Dependable with a positive attitude

Nice To Haves

Audit experience

Responsibilities

Registers guests into the hotel in a prompt and courteous manner using up selling techniques to maximize room rates
Prepares for group check in and out, and VIP arrivals
Becomes informed of events/functions in the hotel during the shift
Checks guests out of the hotel
Processes customer payments according to established policies and procedures
Responds to guest requests promptly
Promotes hotel services, facilities and outlets
Provides guests with information such as local attractions and directions to increase guest satisfaction
Resolves minor guest complaints to the satisfaction of the customer
Informs supervisor of major problems, complaints, disturbances or unhappy guests
Books guest reservations or coordinates with reservation center
Handles departmental accounting of moneys, receipts, guest accounts and other forms of credit
Posts all charges
Completes cashier’s report
Prepares deposit and counts cashier bank
Issues, controls and releases guest safe-deposit boxes
Reconciles point of sale areas of Banquets, Lounge, and the Restaurant and all cash, credit card and related sales activity
Reconcile room rates charged
Reconcile all revenues to Property Management System
Performs night audit functions in Property Management System