Night Audit Supervisor

HRI Hospitality•New Orleans, LA

About The Position

At HRI Hospitality, we offer a unique perspective on hotel ownership and management. We’re here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level. We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career! The Barnett, located in the Warehouse District, is where extraordinary service meets the vibrant pulse of New Orleans. Housed in a beautifully restored art deco building with 234 rooms. Our contemporary rooms and suites, rooftop pool and five exceptional dining outlets, will infuse your stay with Southern hospitality, live music, and eclectic flavors for a true sense of place. JOB SUMMARY Perform nightly audits and provide guest support during nighttime hours.

Requirements

Ability to satisfactorily communicate in verbal and written English with guests, management, and co-workers to their understanding.
Prioritize and organize work assignments, have timely follow up and execution.
Have superb time management skills.
Maintain complete knowledge of all hotel services/features and hours of operation.
Other language, mathematical, and reasoning abilities as outlined below.
Ability to comply with physical demands as outlined below.
Knowledge and understanding of Atelier & Ace Culture & initiatives
Technologically sound with Microsoft Office applications.
Ability to compute basic mathematical calculations.
Must have a schedule that allows for night shifts.
Flexible schedule required which includes weekends and holidays.
High school diploma required.
Minimum 12 months experience as a night auditor for a mid-sized hotel.

Nice To Haves

Previous experience working in a hotel front desk or accounting department preferred.
Ability to clearly communicate in verbal and written English (additional foreign languages are encouraged and preferred).

Responsibilities

Perform nightly audits, including carefully scrutinizing transactions, providing notes & follow up, closing and rolling the dates for the hotel.
Transmit credit cards, complete and transmit daily management and accounting reports and supporting documents (Daily Revenue and Cash sheets report).
Maintain and adhere to all appropriate reporting schedules and checklists; including, but not limited to: opening checklists, closing checklists, daily bucket checks, inventory, room assignments, etc.
Master all areas of the Front Office operations including Opera, Synxis, Interfaces, call accounting system, etc.
Provide excellent customer service, addressing any and all customer concerns, while proactively meeting guest’s needs on the night shift.
Handle cash, make change and balance an assigned house bank.
Accept and record vouchers, travelers’ checks and other forms of payment.
Perform accurate, moderately complex arithmetic functions using a calculator.
Post charges to guestrooms and house accounts using property management system.
Individual is capable of moving assigned cash from storage vault to drawer at front desk and back.
Answers all reservations, main hotel switchboard, and emails in a friendly manner, using clear English communication.
When processing e-mails or listening to callers, ensure a clear understanding of their inquiries and requests.
Promptly provides accurate information regarding availability of accommodations and other requested information.
Maintain complete knowledge of all hotel services/features and hours of operation.
Perform various duties of Front Desk agent, Reservations Agent, and Telephone operator in a friendly and courteous manner to ensure guest satisfaction and service recovery.