Night Audit
About The Position
Centrally located on Boston’s North Shore, our hotel is perfectly situated near Salem, Gloucester, Rockport, and Cape Ann. Stay with us to visit the Salem Witch Museum, House of Seven Gables, or all of the culture and charm that the city of Boston offers! Our Ithaki Restaurant is sure to delight and is a favorite of locals. 183 Rooms, 10,000 sq. ft. event space, Ithaki Modern Mediterranean Restaurant. SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career. In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.
Requirements
- High school diploma or its equivalent
- One year of experience working in customers service or a guest-facing role required
- Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
Nice To Haves
- One year of Front Desk experience in hotels preferred
- Previous experience with hotel PMS systems a plus
Responsibilities
- Deliver unparalleled service, courtesy, and care to our guests
- Respond promptly and effectively to guest questions and requests
- Streamline the check-in and check-out process for guests
- Answer incoming phone calls with promptness and professionalism
- Excel at multitasking in a dynamic environment
- Resolve guest concerns with attentive service recovery
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
