Night Audit Representative

Choice Hotels International•Chicago, IL

About The Position

The role of Night Audit Representative requires an individual the ability to provide superior guest service in a fast-paced, hotel environment, ensuring 100% guest satisfaction. To provide exceptional guest service and utilize service brand behavior when completing the requirements of this position. Ensuring accurate and timely recording and reporting of all property receipts Following cash handling procedures as outlined by the accounting department Collecting payment at check out and provides change for guests as needed Performing all end of day front desk and night audit functions, including reviewing cashier audits for accuracy, balancing credit card postings to computer system, maintaining computer database integrity daily, and auditing of master bills Preparing all computer systems for the following day Ensuring accurate and timely backup of files / tapes are maintained on a daily basis Preparing, balances, posts, and distributes all necessary reports on a daily basis Interacting with all in a professional manner, assisting other departments with necessary information Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Performs other duties required to provide the service brand behavior and genuine hospitality Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Requirements

Ideal candidate will have a minimum of one-year of hotel front desk experience, other hotel experience or experience in a customer service environment
Proficient in math with ability to make accurate mathematical calculations
Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key calculator
Strong verbal, written and interpersonal skills
Works well independently or as part of a team
Strong attention to detail
Commitment to exceptional guest service
Ability to maintain a positive and professional attitude when handling all situations
Adhere to the policies and procedures of the hotel
Must be available to work over night
Ability to work a flexible schedule including , holidays, and weekends
Working knowledge of computer and math skills.
Ability to stand, stoop or bend for entire shift
Ability to lift up to 20 pounds

Nice To Haves

Experience in Opera system preferred

Responsibilities

Ensuring accurate and timely recording and reporting of all property receipts
Following cash handling procedures as outlined by the accounting department
Collecting payment at check out and provides change for guests as needed
Performing all end of day front desk and night audit functions, including reviewing cashier audits for accuracy, balancing credit card postings to computer system, maintaining computer database integrity daily, and auditing of master bills
Preparing all computer systems for the following day
Ensuring accurate and timely backup of files / tapes are maintained on a daily basis
Preparing, balances, posts, and distributes all necessary reports on a daily basis
Interacting with all in a professional manner, assisting other departments with necessary information
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties required to provide the service brand behavior and genuine hospitality
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest