Night Audit Relief/Guest Service Agent (FT 4 days per week))
About The Position
The Night Auditor is responsible for closing the business day by balancing revenues and receipts, performing bookkeeping activities, and providing guest services such as check-ins, check-outs, and addressing guest inquiries, ensuring a smooth overnight operation of the hotel. The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel’s front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction.
Requirements
- Previous experience in a hospitality or customer service role preferred.
- Proficiency in basic bookkeeping and balancing financial transactions .
- Strong communication skills, both verbal and written.
- Proficient in using property management systems and office software.
- Excellent customer service and problem-solving skills.
- Ability to work independently and make decisions with minimal supervision.
- Detail-oriented with strong organizational skills.
Responsibilities
- Greet, register, and assign rooms to hotel guests.
- Verify customer payment methods and process credit authorizations.
- Maintain accurate records of room availability and guest accounts using the property management system.
- Balance daily receipts and revenues, conducting income audits on posted revenues.
- Assist guests with check-out processes, reviewing accounts and resolving discrepancies.
- Answer phone calls promptly, directing inquiries or addressing guest needs.
- Coordinate with overnight housekeeping or maintenance staff to resolve guest issues.
- Make and confirm reservations, ensuring accurate data entry.
- Provide guests with information on hotel services and local attractions.
- Document guest feedback and escalate issues to management when necessary.
- Perform nightly “bucket checks” to ensure compliance with hotel standards.
- Assist in maintaining security and safety during overnight shifts by monitoring guest activity and access.
Benefits
- Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
