Guest Service Agent - Night Audit - Full Time

J W Marriott•Las Vegas, NV

3d•Onsite

About The Position

The Night Audit Guest Service Agent ensures that guests are checked in and out efficiently, and that guests are satisfied/followed-up with. Audits hotel accounting records for accuracy, and organizes hotel’s financial records. Perform job responsibilities satisfactorily and according to department standards. Adheres to all Company, Safety and Department policies and procedures. Fosters teamwork and provides excellent guest service, anticipates guest needs to exceed guest expectations. Builds brand loyalty by living the JW Marriott Core Values. The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements required for this job.

Requirements

Must be literate and able to communicate in English.
Must possess a high school diploma or GED. College or technical training preferred.
Excellent customer service skills and telephone etiquette is required.
Previous Night Audit experience is preferred.
Must have knowledge of computers and typing.
Must have experience with money handling procedures.
Must be able to work the graveyard shift.
Health Card and TAM Card
Ability to verbally communicate effectively with guests and coworkers
Requires prolonged sitting or standing and mobility.
Requires bending and reaching.
Requires transporting, pushing, pulling, and maneuvering items weighing up to 50 lbs.
Requires lifting items weighing up to 50 lbs.
Prolonged periods of standing and/or walking
Requires eye/hand coordination.
Requires use of standard office equipment.
Requires basic math.
Requires the ability to distinguish letters, numbers and symbols.
Ability to and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.
Exposure to cleaning chemicals

Responsibilities

Audit guest accounts to ensure room rates and market codes are correct and congruent.
Audit group accounts to ensure all postings to the master/guest accounts are in accordance with the sales contract.
Post room and tax and other charges to guest accounts.
Run any computer reports necessary to complete accounting documents.
Input report figures and complete reports according to standards.
Track room revenues, occupancy percentages, and other Front Office statistics.
Prepare a summary of cash, checks, and credit card activities.
Summarize results of operation for management.
Check guests in and out as necessary.
Carry out any reasonable requests by management
Ability to operate switchboard console
Ability to effectively use L.E.A.R.N. technique for dealing with the guest complaints
Ability to communicate well on the phone