Hotel Night Audit / Overnight Front Desk

250 Main Hotel•Rockland, ME

4d•$20 - $20•Onsite

About The Position

Are you interested in the hotel industry and enjoy staying up all night in a sleek, gorgeous environment? If you're someone who thrives during the late hours, has good street smarts, values independence, and enjoys a chill, calm environment, Hotel Night Audit might be the job for you. As a Night Auditor, you'll be responsible for front desk overnight shifts, assisting guests as needed, light cleaning tasks, and preparing a simple packaged breakfast. We're looking for someone with good judgment and strong communication skills, to ensure everything runs smoothly during the night. If you're ready to handle the 3rd shift and learn more about hotel front desk, hit us up and apply today! The Night Auditor is responsible for monitoring the property and setting out the morning snack during the overnight hours. These responsibilities include keeping an eye on the guests & building, providing Guest Services during the overnight hours, and communicating a journal of events to property management, from arrival through to morning coffee hour. This position is great for a natural problem-solver and requires a confident personality, attention to detail, and the ability to work without constant direct supervision.

Requirements

Must be eligible to work in the United States of America.
Must be at least 18 years of age.
Ability to communicate in English, both orally and written, with guests and employees, some of whom will require high levels of patience, tact and diplomacy.
Ability to work as a part of a team.
Ability to understand verbal and written directions, as well as workplace safety signage.
Must have bilateral fine manipulation of both hands which may be repetitive for entire shift.
Must have accounting and computer use experience
Active listening and observation skills.
Frequent walking, bending, balancing, stooping, reaching, pushing, lifting, manual dexterity and repetitive motions.
Occasional stair climbing.
Schedule varies according to operational needs; will include overnights on both weekday and weekend nights.
Hazards include, but are not limited to lifting injuries, exposure to unsanitary materials, slips, and tripping.

Nice To Haves

Experience in a customer service field is preferred, but not required.

Responsibilities

Stay awake overnight and remain in public areas.
Maintain a neat and professional appearance in accordance with property standards.
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest name when possible.
Brew coffee and prepare/display morning snack in a timely manner and to the proper ratio/formula of the number of guests.
Follow through to ensure guest satisfaction with all resolutions.
Know who to call upon if you cannot solve a guest problem.
Perform Nightly Task List in a timely fashion, reflecting excellent time management.
Register and orient arriving guests according to property standards.
Anticipate and address guests' service needs.
Identify and solve problems in a timely manner.
Be knowledgeable about the property, its programs, amenities and experiences.
Have a working knowledge of property phone and other communication systems.
Answer telephone calls with a pleasant demeanor according to property etiquette, listening carefully to caller requests, and clearly taking, dating, distributing or filing notes as needed.
Utilize cold food inventory and storage, avoiding food waste.
Ensure presentation of lobby reflects the standards of the hotel.
Process guest check-outs and check-ins with efficiency.
Process reservations by email and phone.
Maintain confidentiality of proprietary and guest information.
Be responsible for security of any room or supply closet keys, as well as for respecting the confidential nature of some front desk correspondence, transactions, and activities.
Make regular tours of property as detailed by property management to check security of entrances, personnel, property and guest safety.
Maintain awareness of unknown persons on property; follow property procedures to deal with unusual or emergency situations.
Be knowledgeable of property specific safety and security procedures.
Oversee any emergency situation and be able to safely orchestrate a building evacuation if required.
Perform light housekeeping duties to ensure that all areas appear according to property specifications.
Perform occasional snow removal and proper maintenance of sidewalk safety in all weather conditions.
Know who to notify in case of broken equipment or unsafe/unsanitary conditions.
Manually handle/lift/carry product up to 30 pounds between knee and shoulders.
May be vertically mobile for over 25% of shift.
Protect the assets of this property and Migis Hotel Group.