Night Audit/Front Desk Dual Position (Full Time) - Sonesta ES Suites Rancho Bernardo

WS Management•San Diego, CA

1d•Onsite

About The Position

Sonesta ES Suites Rancho Bernardo is seeking a reliable and customer-focused Full-Time Front Desk Associate to work a dual role as both a Guest Service Agent and a Night Auditor. This full-time position blends the responsibilities of a Guest Service Agent, serving as the face of the hotel, welcoming guests, assisting with check-in/check-out, and creating memorable experiences during daytime and evening shifts. It also includes the responsibilities of a Night Auditor, overseeing overnight operations, ensuring accurate daily financial reporting, and assisting late-night guests with professionalism and care.

Requirements

Excellent communication and multitasking skills
Strong attention to detail and ability to work independently
Interpersonal, verbal and written communication skills
Ability to work within a team-based environment
Ability to perform and manage multiple tasks
Planning and organizational skills

Nice To Haves

Prior hotel front desk or night audit experience
Sonesta/Marriott brand experience
Experience with OPERA or similar PMS

Responsibilities

Greet guests with warmth and professionalism.
Assist guests with inquiries and resolve issues promptly.
Process payments and maintain accurate records.
Collaborate with housekeeping and maintenance team.
Handles guest check-in and check-out in an accurate and efficient manner.
Enters/changes reservation information on the hotel computer systems.
Processes payment from guest and posts charges to guest accounts.
Operates hotel telephone console and uses good telephone etiquette.
Sells rooms to guests on the telephone and in person.
May perform periodic or scheduled cleaning projects.
Understands and performs basic safety, security and emergency procedures of the hotel.
Perform nightly financial reconciliation and reporting.
Monitor property security and respond to overnight guest needs.
Help set up breakfast area and ensure morning readiness.
Counts and balances cash and credit card receipts.
Adjusts or corrects accounts as needed.
Completes and distributes required audit processes and reports.
Serves as Manager on duty for overnight shift.
Contacts hotel leadership when operational matters require additional insight and authority.