Night Audit/Front Desk Dual Position (Full Time) - Sonesta ES Suites Rancho Bernardo
About The Position
Sonesta ES Suites Rancho Bernardo is seeking a reliable and customer-focused Full-Time Front Desk Associate to work a dual role as both a Guest Service Agent and a Night Auditor. This is a great opportunity for someone who enjoys variety in their schedule and has a passion for hospitality-day or night! This full-time position blends the best of both roles: Part-Time Guest Service Agent (Front Desk): Serve as the face of the hotel, welcoming guests, assisting with check-in/check-out, and creating memorable experiences during daytime and evening shifts. Part-Time Night Auditor: Oversee overnight operations, ensure accurate daily financial reporting, and assist late-night guests with professionalism and care.
Requirements
- Prior hotel front desk or night audit experience preferred (Sonesta/Marriott brand experience is a plus!)
- Excellent communication and multitasking skills
- Strong attention to detail and ability to work independently
- Interpersonal, verbal and written communication skills
- Ability to work within a team-based environment
- Ability to perform and manage multiple tasks
- Planning and organizational skills
Nice To Haves
- Experience with OPERA or similar PMS is a plus
- Sonesta/Marriott brand experience is a plus!
Responsibilities
- Greet guests with warmth and professionalism
- Assist guests with inquiries and resolve issues promptly
- Process payments and maintain accurate records
- Collaborate with housekeeping and maintenance team
- Handles guest check-in and check-out in an accurate and efficient manner.
- Enters/changes reservation information on the hotel computer systems.
- Processes payment from guest and posts charges to guest accounts.
- Operates hotel telephone console and uses good telephone etiquette.
- Sells rooms to guests on the telephone and in person.
- May perform periodic or scheduled cleaning projects.
- Understands and performs basic safety, security and emergency procedures of the hotel.
- Perform nightly financial reconciliation and reporting
- Monitor property security and respond to overnight guest needs
- Help set up breakfast area and ensure morning readiness
- Counts and balances cash and credit card receipts.
- Adjusts or corrects accounts as needed.
- Completes and distributes required audit processes and reports.
- Serves as Manager on duty for overnight shift. Contacts hotel leadership when operational matters require additional insight and authority.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
