Night Audit Associate

True North Hotel Group Inc • Wrentham, MA

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About The Position

True North Hotel Group, an award-winning management and development company, is seeking a Front Desk Associate/Night Auditor to join our team at the TownePlace Suites in Wrentham, MA. We offer awesome benefits and a great family culture.

Requirements

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience preferred.
• Must be able to move, lift, carry, push, pull and place objects weighing less than or equal to 50 pounds without assistance.

Nice To Haves

• Experience in hospitality is a plus.

Responsibilities

• Serve as the main point of contact for all guest requests and needs from 11:00 pm until 7:00 am.
• Greets guests and checks them into hotel, issuing room keys, directing guests to rooms and other areas.
• Responds to guest questions either in person or over the phone.
• Fulfills guests’ needs, ensuring their stay is as enjoyable as possible; assists with dining, entertainment, and transportation reservations, as needed.
• Resolves guest problems/complaints.
• Clerical duties include answering phone calls, taking messages, entering reservations, filing, photocopying, faxing, and mailing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED