Night Attendant

JW Marriott Savannah•Savannah, GA

2d•Onsite

About The Position

The overall objective and purpose of the Night Utility position are to provide overnight security, housekeeping, and maintenance, and guest service support from 11:00 p.m. – 7:00 a.m. The incumbent is responsible for conducting routine safety and security inspections and accurately completing checklists, responding to guest requests, and performing maintenance and housekeeping tasks. They are to provide the highest level of service in support of the mission, core values, standards, and goals established by the company.

Requirements

High school diploma or General Education Degree- required
Minimum of 1-year experience in housekeeping or maintenance - required
Ability to communicate in the English language – required
Certified in CPR - required

Responsibilities

Greet and interact with internal and external guests in a genuinely warm and friendly manner using professional nomenclature
Maintain the integrity of the guests’ privacy, including confidentiality of personal information and key control
Routinely walk the interior and exterior of the building and accurately complete a daily checklist
Direct and coordinate emergency response efforts as required
Respond promptly to questions, concerns, and requests. The follow-up to ensure the guest is satisfied
Use software program to communicate any deficiencies in the hotel
Log guest requests and concerns according to the standard operating procedure. Provide timely communication with departments.
Assist with arrivals and departures, including bell/valet service
Perform housekeeping tasks including but not limited to cleaning public restrooms as needed and replacing products such as toilet paper, lotions and paper towels, dust, vacuum, and mop public areas, maintain cleanliness, appearance, and ambiance of public areas to include but not limited to furniture, fixtures, artwork, baseboards, window sills, floors, rugs, carpet, sinks, toilets, and mirrors.
Empty trash containers and pick up debris
Perform maintenance tasks too including but not limited to staining woodwork, painting, buffing floors, and plumbing
Operate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette
Maintain complete knowledge in the use of all office equipment, property management systems, and access according to specifications
Work proficiently in order to meet daily requirements
Solve problems proficiently
Secure lost items according to the specifications outlined in the standard operating procedure
Maintain a neat and organized work area
Maintain the integrity of Company proprietary information and protect Company assets
Maintain complete knowledge in the use of Empower and access according to specifications
Maintain complete knowledge and comply with company policies and procedures
Maintain neat, clean, and professional appearance according to standards
Follow all company safety and security policies and procedures. Report accidents, injuries, and unsafe conditions
Welcome and acknowledge guests with disabilities
Develop and maintain a positive working relationship and support the team to achieve our goals
Attend required training and meetings
All other duties as assigned, planned or un-planned