NICE CXone Engineer
About The Position
Design, implement, and maintain a modern, cloud native applications and platforms Improve and uphold technical standards for development and operations. This includes coding standards and department best practices. Pilot new technologies and adopt emerging ideas from the industry. Design, and implement scalable NICE CXone solutions including ACD, IVR, Auto Dialer, OMNI Channel, Studio, Interaction Analytics, WFM, CRM Integrations, Live Vox dialer, Medallia surveys and Auto Attendant. Hands on experience with developing custom scripts and integrations using NICE CXone Studio. Build, test, and troubleshoot API-based integrations and web services. Program using languages such as C#, C++, Java, JavaScript, and Python to enhance NICE CXone solutions. Conduct Unit/system testing and validation to ensure performance, scalability, and reliability. Lead discovery sessions with internal and external stakeholders, translating business needs into technical solutions. Present technical solutions, value propositions, and demo experiences to executive stakeholders. Knowledge of contact center KPIs, workforce optimization, AI/IVR integrations, and quality management tools. Experience in business analysis and process optimization within contact center environments. Hands-on experience implementing NICE CXone tools, reports, dashboards, training, and call/chat workflows.
Requirements
- Design, implement, and maintain a modern, cloud native applications and platforms
- Improve and uphold technical standards for development and operations. This includes coding standards and department best practices.
- Pilot new technologies and adopt emerging ideas from the industry.
- Design, and implement scalable NICE CXone solutions including ACD, IVR, Auto Dialer, OMNI Channel, Studio, Interaction Analytics, WFM, CRM Integrations, Live Vox dialer, Medallia surveys and Auto Attendant.
- Hands on experience with developing custom scripts and integrations using NICE CXone Studio.
- Build, test, and troubleshoot API-based integrations and web services.
- Program using languages such as C#, C++, Java, JavaScript, and Python to enhance NICE CXone solutions.
- Conduct Unit/system testing and validation to ensure performance, scalability, and reliability.
- Lead discovery sessions with internal and external stakeholders, translating business needs into technical solutions.
- Present technical solutions, value propositions, and demo experiences to executive stakeholders.
- Knowledge of contact center KPIs, workforce optimization, AI/IVR integrations, and quality management tools.
- Experience in business analysis and process optimization within contact center environments.
- Hands-on experience implementing NICE CXone tools, reports, dashboards, training, and call/chat workflows.
Responsibilities
- Design, implement, and maintain a modern, cloud native applications and platforms
- Improve and uphold technical standards for development and operations. This includes coding standards and department best practices.
- Pilot new technologies and adopt emerging ideas from the industry.
- Design, and implement scalable NICE CXone solutions including ACD, IVR, Auto Dialer, OMNI Channel, Studio, Interaction Analytics, WFM, CRM Integrations, Live Vox dialer, Medallia surveys and Auto Attendant.
- Hands on experience with developing custom scripts and integrations using NICE CXone Studio.
- Build, test, and troubleshoot API-based integrations and web services.
- Program using languages such as C#, C++, Java, JavaScript, and Python to enhance NICE CXone solutions.
- Conduct Unit/system testing and validation to ensure performance, scalability, and reliability.
- Lead discovery sessions with internal and external stakeholders, translating business needs into technical solutions.
- Present technical solutions, value propositions, and demo experiences to executive stakeholders.
- Knowledge of contact center KPIs, workforce optimization, AI/IVR integrations, and quality management tools.
- Experience in business analysis and process optimization within contact center environments.
- Hands-on experience implementing NICE CXone tools, reports, dashboards, training, and call/chat workflows.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Professional, Scientific, and Technical Services
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
