NIAID Power Platforms Operations Manager

General Dynamics Information Technology • Bethesda, MD

4d • $113,347 - $153,353 • Hybrid

About The Position

Operations Manager supporting NIAID’s Enterprise Collaboration and Power Platform environments. This role oversees SharePoint On‑Prem, SharePoint Online, Microsoft 365, Power Platform, Azure API Management, and end-user support operations. Ensures reliable platform performance, secure operations, and effective service delivery across BPIMB environments.

Requirements

• 7 + years of related experience
• Microsoft Azure
• Microsoft Power Platform
• Microsoft SharePoint
• Strong troubleshooting, documentation, and operational leadership skills

Nice To Haves

• 7–12 years platform administration / end‑user support experience
• Expert knowledge of SharePoint On‑Prem, SharePoint Online, Microsoft 365, and Power Platform
• Experience with SPFx, Node.js, Power Fx, CSS/HTML/JS, and React
• Experience with Azure API Management and API gateway configuration
• NIH/HHS experience preferred (5+ years)
• Experience with HHS EPLC

Responsibilities

• SharePoint On‑Prem & Online Operations Manage SharePoint services, configurations, backups, and updates
• Automate tasks using PowerShell and conduct regular system health checks
• Manage site collections, sharing controls, app catalogs, and migrations
• Power Platform Administration Manage environments (Dev/Test/Prod), security roles, and DLP policies
• Implement ALM, CI/CD pipelines, and solution lifecycle management
• Support citizen developers and enforce governance frameworks
• Azure API Management Configure API gateways, enforce security policies, and manage versioning
• Monitor and optimize API performance using Azure monitoring tools
• Maintenance & Support Deliver timely maintenance, outages, and root-cause analysis
• Maintain SOPs and ensure documentation stays current in the OCICB Knowledge Base
• Oversee Tier 1 help desk support and application performance monitoring

Benefits

• Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
• To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
• We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees