NextGen Operations Technician
About The Position
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. The Network and Security Operations (NSOC) team handles 24/7 incident response for 9-1-1 emergency call handling solutions deployed within the public safety sector. Typical solutions under support include NextGen 9-1-1 call routing installations for Public Safety Answering Points (PSAP’s), network Out of Band Management Solutions (modems), and networking devices (switches, routers and firewalls). Work schedule for the NextGen Operations Technician: Must be able to work a 10-hour shift Day Shift Sun - Wed, 7:00 am to 5:30 pm (Central Time) Location Work is primarily performed onsite at the Allen, TX, office location. General responsibilities NextGen Operations Technicians execute high-availability incident response for remote-hosted and Cloud-enabled customer operations.
Requirements
- Working knowledge of IP networking and interoperability standards
- 1+ years of experience troubleshooting IP network connectivity
- 1+ years of experience troubleshooting service and hardware errors generated by routers, switches, terminal devices, servers, and endpoints.
- Working knowledge of networking protocols, such as VPN, BGP, MPLS, or SIP.
- Demonstrated ability to navigate and interpret network drawings (i.e. Vizio drawings)
- Minimum of a high school diploma or equivalent
- 1+ years of relevant Networking experience
- Must be able to obtain background clearance as required by government customer
- Legal authorization to work in the U.S. indefinitely is required.
- Employer work permit sponsorship is not available for this position.
Nice To Haves
- Network Operations or Telecommunications industry experience
- Cisco CCST or CCNA certification a plus
- ITIL Certification
- AWS Cloud surveillance
Responsibilities
- ServiceNow Incident Management, Change Management, and Problem Management
- Remote network surveillance and event response
- Triage and resolution of service-impacting incidents within SLA’s
- Participation in complex troubleshooting with next-tier SME’s
- Customer-facing technical support delivered via telephone, email, and web portal
- Stakeholder communication during service-impacting events
- Vendor ticket management
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
