STUDENT-New Student Programs Assistant

Student•Ithaca, NY

14d•$16

About The Position

The New Student and Transition Programs (NSTP) office supports first-year and transfer students and their families as they transition into the IC community. New Student Programs Assistants (NSPAs) play a crucial role within NSTP, working alongside professional staff members to assist with the development, coordination, and implementation of inclusive services and programs for programs such as Spring and Fall Orientation, Family Weekend, Tau Sigma events, and more. This is a great opportunity for detail-oriented students interested in working with people and events. NSPAs gain invaluable transferable skills in the areas of planning, organization, marketing and promotions, customer service, and program development. Ongoing training and support are provided to NSPAs through training, staff meetings, and supervision. Eligible candidates for this position must have held a student employment position within NSTP in previous semester(s).

Requirements

Have previously held a student employment position within the Office of New Student & Transition Programs.
Maintain full-time enrollment as an undergraduate or graduate student at the time of hire through Spring 2027.
Adhere to the Office of New Student & Transition Programs policies, the Student Conduct Code, and all national, state, and local laws throughout the duration of your employment.
Excellent interpersonal, teamwork, and communication skills
Demonstrate respect for others’ rights, feelings, lifestyles, and diverse backgrounds
Commitment to support and empower students from marginalized populations
Proven work ethic, time management, and attention to detail
Ability to present yourself professionally and confidently to students, parents and family members, and campus partners
Ability to learn online software to create forms, design posters and social media posts, and edit videos
Ability to manage stress effectively and work on multiple projects simultaneously

Responsibilities

Assist in the development and day-of logistics of ongoing programs and projects.
Assist with the daily operations of the NSTP office, including answering emails and phone calls, interacting with constituents via Mainstay chatbot and NSTP’s Instagram account, creating files and forms, maintaining databases, greeting walk-in guests, packing and organizing event supplies, transporting event and office supplies, and other duties as assigned.
Contribute to social media content, campaigns, and strategy.
Help develop marketing materials to promote NSTP services, resources, and objectives, including posters, LCD screen slides, social media graphics and videos, etc.
Develop and demonstrate multicultural awareness and contribute to cultivating an inclusive, diverse, and respectful college community. Employ anti-racist and anti-oppressive practices and principles throughout all work.
Serve as a reliable, professional, confident, and approachable resource for incoming students and their families via phone, email, etc.
Provide feedback to the supervisor regarding New Student and Transition Program events, services, and resources in relation to the student experience.
Professionally and enthusiastically engage students and parents/families at various campus events including the Student Employment Fair, Admission Open Houses, promotional tabling, etc.
Participate in training and development workshops and attend scheduled staff meetings.
Maintain an organized work environment by keeping the spaces clean and neat, restocking paper materials, updating inventory documents, etc.