New Property Launch Concierge
About The Position
The New Property Launch Concierge is responsible for ensuring the home based technology needs of clients within new launch properties, by conducting in-home, in-person surveys at assigned properties as well as recommending additional services based on customer’s needs or desires within an assigned local territory. RESPONSIBILITIES: Ensure new property launch customers are receiving bulk services and review existing services to suggest upgrades or additional products such as security and home automation. Obtain orders or contracts for services that will be paid by the client or customer. Attend and be regularly engaged on-site in customers’ homes and other community based locations. Identify upselling opportunities by targeting residential prospects in assigned community events, evaluating their needs, and selling solutions for those needs. Participate in setting targeted community sales & product strategy by remaining current on competitive offers, industry trends, and market activities. Provide feedback to enhance sales processes. Maintain quality service by selling appropriate solutions in keeping with Company’s standards and identified revenue and penetration objectives. Maintain product and technical knowledge by engaging in group discussions, attending weekly sales meetings, and educational workshops; reviewing professional publications; establishing personal relationships and embracing best practices. Other duties as assigned by Supervisor.
Requirements
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Customer service experience along with a working understanding of VOIP, LAN, TCP/IP, Alcatel, Cisco, ZTE, Video on Demand, Fiber Optics and IPTV
- Working knowledge of related disciplines in customer support operations, i.e. Launch Operations, Call Center, Field Operations, Telecommunications and Network Operations
- Passion for technology and home automation
- Previous technical support roles with sales or upgrading opportunities
- Passion for technology and home automation
- Previous technical support roles with sales or upgrading opportunities
- Must have active clean, non-restricted, state issued driver’s license in assigned state
Responsibilities
- Ensure new property launch customers are receiving bulk services and review existing services to suggest upgrades or additional products such as security and home automation.
- Obtain orders or contracts for services that will be paid by the client or customer.
- Attend and be regularly engaged on-site in customers’ homes and other community based locations.
- Identify upselling opportunities by targeting residential prospects in assigned community events, evaluating their needs, and selling solutions for those needs.
- Participate in setting targeted community sales & product strategy by remaining current on competitive offers, industry trends, and market activities.
- Provide feedback to enhance sales processes.
- Maintain quality service by selling appropriate solutions in keeping with Company’s standards and identified revenue and penetration objectives.
- Maintain product and technical knowledge by engaging in group discussions, attending weekly sales meetings, and educational workshops; reviewing professional publications; establishing personal relationships and embracing best practices.
- Other duties as assigned by Supervisor.
Benefits
- Comprehensive Healthcare/Dental/Vision Plans
- 401K Retirement Plan with Company Match
- Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
- Paid Volunteer Time
- Paid Parental Leave
- Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
- Employee Referral Bonuses
- Exclusive Entertainment Discounts/Perks
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
