New Patient Coordinator

Empower Physical Therapy•Palmer, AK

16h•Hybrid

About The Position

We are looking for a full-time New Patient Coordinator to join our team! Consider joining our team of highly skilled, passionate, and growth-oriented professionals. “Work Hard, Play Harder!” is not just a motto, it is our culture. In addition to our high professional standards, we also LOVE to have fun. Expect fun outings, including company hikes, movies, family BBQ, paint parties, laser tag, and much more! Consider joining a company where we value our employees and allow them to earn a highly competitive wage. Our team has opportunities to expand their knowledge, skill set and compensation through bonus programs and our continued drive to always improve. Our team works hard and then takes well-deserved time off and holidays. If you are ready to launch your career, grow and better yourself, want to join a team that really cares about their patients, and be a part of a bigger vision than apply today. Overview: The purpose of this position is to facilitate and prompt a smooth process for benefit checks and empower our newly referred patients during the initial evaluation call to schedule. The NPC works closely with the Benefit Specialist and the Lead NPC to ensure all benefits and pre-auth needs are obtained, documented within the patient’s referral, and handed off to be tracked by the Lead NPC. The individual is efficient, detail oriented, organized, and has a high level of customer service skills. It is their primary goal to ensure the patients eligibility is verified, Physical/Occupational therapy specialty benefits are obtained, the financial expectations for the initial evaluation are clearly relayed over to the patient, and the patient receives a call to schedule within 24 hours. The New Patient Coordinator calls all locations (Anchorage, Palmer and Wasilla) incoming referrals. During contact with the patient, they ensure expectations are clear, and all necessary paperwork is received and completed in a timely manner. It is the New Patient Coordinator’s primary goal to remain clear, informative, and empowering throughout the scheduling process, and focuses on creating a “Wow” experience. By the end of the call, the NPC verifies the patient has clear expectations for the initial evaluation and knows where to come and what to bring so the patient is prepared to achieve their goals.

Requirements

Ability to type 45 words per minute using word-processing software.
Able to learn/use other computer programs including Microsoft® Excel, e-mail, and Internet.
Ability to work effectively as a team member with physical therapists and other staff.
Ability to flexibly respond to changing demands.
Ability to organize and prioritize tasks effectively.
Ability to communicate clearly.
Ability to work with little supervision.
Ability to establish and maintain effective working relationships with patients, employees, and the public.
Work performed in office environment.
Involves frequent contact with staff and patients.
Requires ability to multitask at a high level.

Responsibilities

Pulling documents from the fax queue
Benefit checks
Creating new accounts, verifying existing account information, and ensuring all pertinent information is received prior to scheduling
Thoroughly review the referral for specialty details prior to calling the patient
Call Patients to schedule appointments
NPPW/Outcome measures: Text, Email, fax, or request they come in person 30-45 minutes early to complete
Faxing scheduling notices
Authorization tracking
Calling patients back to provide benefit details prior to their initial evaluation (deductible, co-pays, and co-insurance details)
Follow up on all cancelled or missed evaluations and re-evaluations for re-attempt of scheduling
Assist in the annual benefit checks for all established and ongoing patients (January/annually)

Benefits

401k plan: Employer match up to 3%
Employee discount: 75% off for services received through Empower PT for both employees and their immediate family
Heath Insurance: Employer pays 70-80% of cost
Dental/Vision insurance: Offered at employee cost
Flexible Spending Accounts: Health care savings accounts and dependent daycare reimbursement
Short term: Offered at Employee cost
Long-term disability: Covered by employer
Supplemental Life Insurance: 1 times your annual salary, rounded to the nearest $1,000 up to a maximum of $200,000.
CME: Annual Continuing Education allowance
PTO: Starts at 15 days a year and increases with longevity
Holidays: 6 major US holidays paid time off (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day).