New Patient Coordinator - Job #0675

Cinqcare • Indianapolis, IN

2d • Onsite

About The Position

Why Join Grace at Home? Grace at Home is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient’s race, culture, and environment is critical to delivering improved health outcomes. By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality—not a burden—every single day. Join us in creating a better way to care. Overview This position reports to the Office Manager. The Intake Coordinator facilitates the onboarding for homebound or home-limited patients and coordinates the initial visit with the patient/family/referral source to begin to provide quality healthcare. To accomplish this, we're looking for individuals who share our sense of excellence and never settle for the status quo. Individuals who have the confidence to lead but the humility to never stop learning.

Requirements

• Education: High School Diploma/Equivalency required.
• Experience: Experience in primary care, family practice, internal medicine, urgent care or ER preferred.
• Adept in medical terminology and insurance practices.
• Proficient in use of computer programs and applications including Outlook and Excel applications and practice EMR systems.
• Communication: Excellent verbal, written communication and presentation skills; ability to clearly articulate and present concepts and models in an accessible manner to Grace at Home’s team, investors, partners, and other stakeholders.
• Proficiency in all Microsoft Office applications.
• Relationships: Ability to build and effectively manage relationships with business leaders and external constituents.
• Culture: Good judgement, impeccable ethics, and a strong team player; desire to succeed and grow in a fast-paced, demanding, and entrepreneurial Company.

Responsibilities

• Patient Intake: Collect and verify essential information from patients, ensuring all forms and documentation are completed accurately.
• Schedule Coordination: Manage scheduling of assessments and services and communicate appointment details to patients.
• Eligibility Verification: Verify insurance coverage and eligibility, ensuring proper documentation for billing and services.
• Collaboration with Teams: Work with medical and administrative staff to ensure smooth coordination of care and accurate information transfer.
• Record Maintenance: Maintain accurate patient records in EHR systems and ensure proper documentation storage.
• Customer Service & Problem-Solving: Address patient concerns, provide excellent service, and resolve any issues related to the intake process.

Benefits

• Grace at Home provides all employees working an average of 30+ hours/week with a comprehensive benefits package including the option to enroll in healthcare benefits.
• The cost of healthcare is shared between the company and the employee.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED