New Patient Consultant I

Colorado Center For Reproductive Medicine • 00000, CO

14d • Remote

About The Position

Come join CCRM Fertility, a global pioneer in fertility treatment, research, science, specializing in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction and egg donation. As a member of CCRM Fertility’s diverse team of professionals, you will be a part of helping families grow and changing lives. We take pride in providing our employees with meaningful employment, a supportive culture, and a well-balanced personal & work life alignment. For more information, visit www.ccrmivf.com As a New Patient Consultant, you are the first voice a patient hears when beginning their fertility journey with CCRM. This is a fast-paced, high-volume role focused on converting new leads into scheduled appointments while delivering exceptional service. You’ll help prospective patients understand their options, answer their questions, and set the tone for the compassionate care CCRM is known for.

Requirements

• High School Diploma or GED required
• 1+ year experience in a high-volume call center preferred
• 1+ year experience in healthcare or women’s health preferred
• Strong communication skills—both verbal and written
• Ability to multitask and navigate multiple systems (Salesforce, Athena, phone platform)
• Goal-oriented with a positive, team-first attitude
• Compassion for patients navigating sensitive and emotional topics
• Comfort working in a metric-driven environment

Responsibilities

• Handle high volumes of inbound calls, form submissions, and patient inquiries
• Conduct outbound follow-up calls and emails to convert leads into scheduled consults
• Provide clear, warm, and accurate information about our physicians, services, and locations
• Guide patients through the early steps of the journey—from referral to scheduled appointment
• Accurately collect and enter patient information into Salesforce and Athena (EMR)
• Send consent forms and registration materials via DocuSign
• Use standardized scripts and outreach workflows to ensure consistent service
• Collaborate with clinical teams to confirm next steps and handoffs
• Escalate clinical or financial questions to the appropriate team
• Adhere to HIPAA regulations and maintain patient confidentiality at all times
• Meet individual and team productivity goals for scheduling, call handling, and conversion
• Participate in ongoing training, team meetings, and quality reviews
• Other duties as assigned

Benefits

• Generous Paid Time Off (PTO) and paid holidays
• Medical, Dental, and Vision Insurance
• Health benefits start the first of the month after your start date
• 401(k) plan with company match (after 2 months of service)
• Life insurance, short-term disability, and supplemental options
• Health Savings Account (HSA) and Flexible Spending (FSA)
• Paid Family Medical Leave (after 1 year)
• Job training, cross-training, and professional development opportunities
• Performance bonus potential
• Overtime pay
• Holiday pay (1.5x)
• Weekend shift differential ($4.00/hour)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees