New Home Counselor

Brookfield Properties•Wendell, NC

About The Position

At Brookfield Residential, a leading North American land developer and homebuilder for over 65 years, we have had one goal in mind – creating the best places to call home. From the development of award-winning, master-planned communities to the creation of well-designed homes, we are committed to cultivating exceptional life experiences for our customers, partners, employees, and members of the community. As part of Brookfield — one of the largest alternative asset managers in the world — we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound Sustainability practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures — we are reimagining real estate from the ground up. If you're ready to be a part of our team, we encourage you to apply. Job Description Overview: The New Home Counselor receives training and mentorship from the Director of Sales and VP, Sales and Marketing. The New Home Counselor is responsible for providing exceptional customer service to existing and potential customers, while demonstrating respect and professionalism. Responsibilities include leading the sales process and regularly improving sales and administrative programs. You will provide detailed information about the product and organization. Building connections with team members and external collaborators will help drive leads and convert prospects into buyers.

Requirements

High school diploma, with a minimum 3 years’ experience in sales
Proficient computer knowledge and skills
Exceptional time-management and organizational skills

Nice To Haves

Post-secondary diploma or degree in business or related area preferred
New home or residential home sales experience is preferred.

Responsibilities

Ensuring the effectiveness of the overall sales process
Contribute to the development and implementation of effective and efficient sales and administration programs
Actively participate in meeting or exceeding the sales targets and goals as specified in the Business Plan
Continually look for ways to improve sales pace and/or customer satisfaction by suggesting and evaluating innovative ideas
Assist with the development and implementation of a continual prospecting plan through all communication mediums (phone, email, web, etc.)
Influence prospects to purchase a home
Welcome/greet all prospects and deliver personalized presentation
Provide product and company information to customers
Build relationships with internal and external stakeholders to help drive leads
Ensure that our products from the sales center, Quick Move-in homes, and Model Homes are presented professionally and marketed according to company standards
Present and review all new home sales agreements with customers and enter agreements into appropriate computer systems
Effectively correspond with prospects/homeowners and follow up with all leads 30
Recognize that business is built on customer satisfaction and commitment to customer satisfaction
Play a major role in the customer’s experience in dealing with our Company and ensure we are uniquely positioned to impact the customer’s expectations and satisfaction throughout the entire home buying process
Recognize that they are better equipped to satisfy customers by having a detailed understanding of the business, including processes beyond sales. These processes include construction, estimating, marketing, and administration. This knowledge will require ongoing communication with these areas.
Maintain daily interaction with construction and purchasing departments on any changes or problems relating to sales
Ensure that all company assets, ranging from the sales center, Model Homes and Quick Delivery Homes are presented expertly and marketed according to company standards
Provide innovative marketing solutions, alternative channels and points of product differentiation
Create ongoing and detailed competitive analyses, developed through constant review of product positioning, sales prices, premiums, and marketing incentives
Research and analyze competitive information in new home and resale markets
Deliver weekly reports
Assist the negotiations and conflict resolution as it relates to challenging situations in the course of a sale and close of escrow, and the timely escalation of matters, where appropriate
Ensure that all required information for the successful execution of sales contracts is submitted timely and accurately to the appropriate departments
Maintain continuous involvement within the respective Regional residential community and homebuilding industries