New Customer Implementation Project Manager

Tenaska-posted 5 days ago
Full-time • Mid Level
Irving, TX
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This position will work within the New Customer Implementation group to manage customer onboarding projects and implement contractual changes, coordinating with external customers through this process and interfacing with all necessary internal teams required per the scope of work. The primary responsibility of the Project Manager, New Customer Implementation is to lead and organize interdisciplinary project pipelines, including our New Customer Implementation pipeline. The Project Manager, New Customer Implementation must also apply a broad knowledge of business strategies, industry specifics, and various technical functions to accurately implement change and anticipate organizational impacts. This position brings together employees, customers, technologies, and other resources to coordinate and ensure the successful planning, implementation/on-boarding of customer deals. In addition, this position assists in the resolution of issues and identifying process improvements to ensure quality customer service.

  • Manage projects and project pipelines within vended Project Management software.
  • Serves as the liaison between External Customers and Internal Teams including Origination, Commercial Operations, Energy Management, Back Office and IT Groups.
  • Coordinate and lead onboarding meetings such as recurring calls with customers and implementation meetings, and document/publish meeting notes using the vended Project Management software.
  • Read and understand contracts and/or legal documents to facilitate appropriate projects.
  • Prepare project plans, timelines and documents for projects.
  • Formulate, define, and document project scope and objectives, ensure project deliverables are complete, and devise/modify action plans to resolve project roadblocks.
  • Facilitate business relationships and integrate activities with various TPS departments to ensure successful implementation and support project efforts.
  • Lead projects and other project personnel to ensure timely onboarding of customers, compliance of contractual obligations, market requirements and timelines, established methodologies and best practices.
  • Monitor and report to management on the status of project efforts, anticipating/identifying issues that inhibit the attainment of project goals and implementing corrective actions
  • Reports and updates on project implementation activities and schedules.
  • Works with various internal TPS groups to act as the liaison between TPS and Customer for contracted services, plans, schedules, and issues during customer implementation.
  • Enhance TPS’s reputation and integrity by demonstrating expert market knowledge and character.
  • Promotes good communication and cooperation among TPS’s departments.
  • Dependable, reliable, and predictable attendance is required.
  • Bachelor’s Degree preferred.
  • 3+ years of experience in the energy industry, electricity market experience preferred.
  • Ability to interface with diverse personalities.
  • Dedicated self-starter with a high level of initiative, assertiveness, curiosity, and inquisitiveness.
  • Quick study with the desire to continuously develop and grow professionally and personally.
  • Contributes ideas and builds off others’ ideas.
  • A methodical and analytical approach to solving problems.
  • An ability to explain technical information to non-technical people.
  • Willingness to work long hours, as necessary, to get the job completed on time and at the highest level of quality.
  • Ability to work effectively, communicate, and relate to a wide variety of personalities at different levels.
  • Ability to effectively manage and work on multiple projects simultaneously.
  • Detail-oriented; positive attitude; team-oriented.
  • Health, dental, vison, disability, and life insurance
  • Excellent 401(k) plan
  • Incentive-based, competitive salary packages
  • Health/dependent care flex accounts
  • Tuition assistance
  • Long-term disability coverage
  • Adoption benefits
  • Employee assistance program
  • Paid vacations and holidays
  • Generous sick leave
  • Charitable giving program
  • Paid maternity/paternity leave
  • Wellness programs
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