New Car Sales Professional - Cadillac Buick GMC Dealership
About The Position
With 80 years of business in the Great Lakes Bay Region, our family owned and operated dealerships are about more than making the sale. Operating two dealerships providing Cadillac, Buick, GMC, and Toyota to the community, we are about building relationships and providing the best customer service possible. We value the community and are proud supporters of multiple outreach programs, including the Bay Area women’s center, Salvation Army, and the American Cancer Society. Job Summary: Sells new/pre-owned/leased vehicles at dealership gross profit, volume, and customer satisfaction standards. The New Car Sales Professional is the public face of the company and responsible for handling customer questions about the product, services provided by the company and new/pre-owned/leased vehicle sales. The New Car Sales Professional is expected to continuously update their knowledge of car inventory, services, and policies.
Requirements
- High School Diploma or GED (required)
- At least one year of past sales experience (required).
- Be at least 18 years of age.
- Possess a valid driver's license.
- Pass a motor vehicle report and drug screen.
- Eligible to work in the United States.
Nice To Haves
- One year of automotive dealership experience preferred but not required.
Responsibilities
- Collaborating with team members to reach sales targets.
- Assisting with the setup of showroom and promotional displays.
- Attends product and sales training courses/meetings as requested by the sales manager.
- Maintains a prospect/owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
- Describes all optional equipment available for customer purchase.
- Exhibits a high level of commitment to customer satisfaction.
- Establishes personal income goals that are consistent with dealership standards of productivity and devises a strategy to meet those goals.
- Knows and understands the federal, state, and local laws which govern retail automobile sales.
- Writes complete sales orders and processes paperwork assisting customers with completing the relevant paperwork required for a successful sale to be processed in accordance with dealership policies.
- Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title etc.).
- Ensures that the sales manager has an opportunity to meet each customer.
- Prepares sold vehicles for customer delivery prior to customer arrival.
- Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty and paperwork.
- Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
- Schedules first service appointment.
- Follow up on all post-delivery items, tag/title work, “we-owes” and special requests to be sure that all customer expectations are met.
Benefits
- Blue Cross Blue Shield medical insurance
- Delta Dental
- EyeMed Vision
- Company paid life insurance on behalf of the employee through Principal
- John Hancock 401k with a company match
- Paid vacation time
- Employee Discount
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
