Bank New Account Quality Control

Cornerstone Home Lending•Lubbock, TX

18d

About The Position

The New Account Quality Control position is responsible for various audit and quality control functions to ensure maximum accuracy and maintain the highest standards of processing in the New Accounts department. Customer Service Skills: Demonstrates professionalism and empathy in customer interactions from both internal and external customers Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships Flexibility: Capable of handling multiple demands and can readily shift priorities Influence: Possess the capacity to be aware of, control, and express emotions, and to handle interpersonal relationships judiciously and empathetically Agility: Able to process information and move quickly through problem resolution Communication Skills: Comfortable and confident proactively engaging with and in conversation with different audiences

Requirements

Good oral and written communication skills
Must be motivated, dependable and responsible
Must be approachable and present a positive attitude
Must be a self-starter and able to work independently possessing good effective time management skills and ability to organize and prioritize
Highly reliable with the ability to maintain regular attendance and punctuality
Sensitivity to confidential information is required
Working knowledge of Texas Deposit Documentation regulations
Ability to learn new systems quickly and effectively.
High School Diploma or equivalent

Nice To Haves

Relevant experience in banking or financial services a plus
Prior related office experience preferred

Responsibilities

Perform new account documentation reviews to make sure the account styling and account documentation are in compliance with federal and state laws and regulations
Continuously oversee and assess the efficacy of implemented alterations and controls, ensuring sustained compliance and precision
Communicate findings with internal partners and shares feedback to address issues identified in the review process
Proficient in analyzing various scopes of reviews with high quality standard achievement
Complete related reports and paperwork in order to maintain and update files, while researching and resolving recordkeeping errors or discrepancies
Performs miscellaneous clerical functions, provides high quality and professional service to employees, and performs miscellaneous support functions as assigned
Answers questions, resolves problems, and responds to requests for documents promptly and courteously
Demonstrate flexibility to perform every other duty as assigned