Networking Analyst - Smart Hands Support

NTT DATA North America • Yonkers, MD

7d • $60,000 - $72,000 • Onsite

About The Position

This role provides on-site technical support for network infrastructure, hardware installations, and data center operations through remote NOC. This role is hands-on, requiring physical tasks such as equipment installation, troubleshooting, maintenance, and site-to-site travel throughout New York City and Westchester. Technicians serve as the on-site extension of the remote NOC and engineering teams, ensuring smooth operations, rapid response to issues, and accurate documentation.
This role requires working onsite daily at our client's facility and requires an annual flu shot.
We support this client 24/7, so this role could include evenings or weekends.

Requirements

• 2+ years of IT experience
• Ability to lift 50 lbs
• Personal vehicle for travel between sites

Nice To Haves

• High school diploma or trade school training or relevant experience
• Strong understanding of networking (OSI Layers 2 & 3), cabling, and data center operations
• Familiarity with routers, switches, firewalls, UPS systems, and electrical/cooling infrastructure
• Experience with Visio, testing tools, and interpreting floor plans
• Strong written and verbal communication skills
• Able to lift 50 lbs., climb ladders, and perform physically demanding tasks
• Reliable transportation and a clean, insurable driving record
• Fully vaccinated for flu (as required for hospital access)
• Basic console access and configuration knowledge
• Familiarity with structured cabling (copper/fiber) and environmental monitoring tools
• Experience with Service Now or similar ticketing/change management systems
• Strong time management, detail-oriented, and able to work independently
• Availability for shift work, weekends, holidays, and emergency callouts
• CompTIA A+, Network+, or Cisco certifications (CCNA, etc.)

Responsibilities

• Provide Smart Hands support for network/server hardware (rack/stack, cabling, hardware swaps)
• Troubleshoot and resolve physical connectivity issues, including cable tracing, module/port replacements, and resets
• Perform routine equipment maintenance, hardware upgrades, and emergency repairs
• Power cycling, console access setup, and module disk/power replacements as directed by remote teams
• Document work performed, maintain service logs, and update appropriate systems
• Respond to ticketing system, update tickets to track information and maintain SLAs
• Support inventory management, shipping/receiving, and site readiness tasks
• Respond to emergency situations and participate in rotating on-call schedules
• Follow safety protocols and adhere to operational procedures and change management policies

Benefits

• This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, lifeand AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees