Network & VoIP Technical Support Rep
VIVANT CORP•Fort Worth, TX
•Onsite
About The Position
As a Network & Voip Technical Support Representative, you will serve as the first-line technical support for our clients, handling inbound and outbound calls and support tickets. You will diagnose and resolve common issues and ensure a positive customer experience through clear communication and structured troubleshooting.
Requirements
- Minimum of 5 years of experience in a similar role
- Experience with troubleshooting Firewalls, Switches, WAPs, PBX and VoIP Phones
- Experience with networking protocols and troubleshooting: TCP/IP, DNS, DHCP, NAT and similar
Nice To Haves
- Knowledge of VoIP protocols such as SIP and RTP
Responsibilities
- Answering client calls
- Responding to emails
- Resolving issues with internet and phone services
- Handle PBX changes
- Troubleshoot network equipment (firewalls, switches, WiFi devices)
- Provision equipment for new clients
- Manage phone number porting
- Follow up on support tickets to ensure issues are resolved on time
Benefits
- Company Events
- Healthcare Plans
- Paid Training
- Opportunities for Promotion
- Holiday Cash Gift
- Recognition and Rewards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
