Network & Telecom Engineer

Smile Doctors•Dallas, TX

22h

About The Position

The vision of Smile Doctors is our people-first culture which creates an environment of passionate, caring Team Members dedicated to providing fun and encouraging relationships with each other and our patients. Smile Doctors offers every Team Member the opportunity to be a part of something bigger. We focus on the importance of the individual and recognize that each person on our Team has something great to offer. We recognize talents and strengths and take care to nurture those abilities to help our Team Members grow into successful people in their careers, in our organization, and beyond. Looking for a position that makes you smile? We’re seeking a Network & Telecom Engineer to join our growing team. The Network & Telecom Engineer supports the reliability, security, and performance of network and telecommunications services across Smile Doctors’ clinics and corporate locations. This position ensures uninterrupted connectivity for patient check-in, imaging, practice management systems, VoIP phones, and clinical workflows.

Requirements

Solid communication skills
Strong documentation skills
Ability to troubleshoot issues remotely and coordinate on-site resources
High School diploma required
Three (3) years of experience in a network or telecom administration position supporting multi-site, patient facing, or retail environments required; healthcare, dental, or orthodontic industry preferred
CCNA, Network+, or similar certification preferred
Intermediate knowledge of TCP/IP, DNS, DHCP, VLANs, routing, switching, Firewalls and VPNs
Intermediate knowledge of VoIP and call routing
Intermediate knowledge of ISPs and managed service providers
Familiarity with Cisco/Meraki, Fortinet, Palo Alto, Aruba, or similar platforms
Familiarity with Talkdesk or similar cloud call-center solutions
Familiarity with LTE/5G failover and circuit redundancy

Responsibilities

Support LAN, WAN, Wi-Fi, and VPN connectivity across a distributed clinic environment
Maintain standardized network configurations for clinics (switching, firewalls, wireless)
Troubleshoot network issues impacting patient flow, imaging systems, EHR/PMS access, and clinical devices
Support VLAN segmentation for clinical, guest, voice, and back-office traffic
Assist with new clinic openings, relocations, and acquisitions
Administer VoIP phone systems supporting front desk, clinical staff, and call routing
Support call-center integrations, auto-attendants, on-call routing, and failover configurations
Coordinate with telecom providers and vendors for outages, provisioning, and escalations
Ensure business continuity for phones during ISP outages (LTE/5G backup, call forwarding)
Act as the technical point of contact for ISPs, telecom carriers, and network vendors
Manage circuit provisioning, troubleshooting, and vendor follow-through
Coordinate multi-vendor troubleshooting with clear ownership and escalation paths
Maintain accurate circuit, carrier, and equipment inventories
Monitor network and voice services to identify issues before they impact clinics
Assist in firewall rule management, VPN access, and security best practices
Support patching and firmware upgrades for network and telecom equipment
Follow healthcare-appropriate security and compliance standards
Provide Tier 2/3 escalation support for Helpdesk and Field Services
Respond urgently to outages impacting patient care or clinic operations
Participate in on-call rotation for after-hours clinic support
Document root cause and contribute to prevention of repeat incidents
Maintain clinic network diagrams, standards, and runbooks
Ensure new clinics follow Smile Doctors network and telecom standards
Contribute to continuous improvement of clinic IT reliability and uptime