Director, IT - Network and Telecom
About The Position
Role Summary The Director of Network &Telecom provides strategic and operational leadership for enterprise networking and unified communications services, including core network infrastructure, Cisco-based platforms, and the Genesys cloud-based contact center solution. This role is accountable for service stability, availability, security, and the evolution of network and communications capabilities into a mature, service-driven organization aligned with business outcomes. Key Responsibilities Lead and develop engineering teams responsible for enterprise networking (LAN, WAN, Wi-Fi, Internet, and connectivity) and Unified Communications services including Call-Center Saas solutions Drive stabilization efforts to improve network reliability, performance, and resiliency, with a strong focus on customer-facing and mission-critical communications services. Establish standardized operating models, service catalogs, SLAs, and governance for network and unified communications services. Own vendor management and strategic relationships with carriers, network providers, ensuring service quality, contract alignment, and cost optimization. Partner with Security, Architecture, Applications, and Business stakeholders to align network and communications capabilities with enterprise and customer experience requirements. Define and track KPIs, operational metrics, and executive-level reporting for availability, performance, and customer impact. Lead modernization initiatives, including network automation, SD-WAN, cloud connectivity, and contact center and telephony platform optimization.
Requirements
- Strong strategic and analytical thinking with proven leadership in complex IT environments
- Expertise in technology management, governance, and portfolio planning
- Excellent executive communication and stakeholder engagement skills
- Ability to lead organizational change and drive transformation initiatives
- Financial acumen and experience managing budgets and resource plans
- The ability to work outside normal hours, when needed, is expected, and an on-call schedule is required in this position.
- Bachelor’s degree in Information Technology, Computer Science, or related field preferred
- 8–12 years of progressive IT experience with at least 3 years in a supervisory or leadership role
- Some workstation and server support experience.
- Substantial network administration experience.
Nice To Haves
- College Degree with Certifications and Experience
Responsibilities
- Lead and develop engineering teams responsible for enterprise networking (LAN, WAN, Wi-Fi, Internet, and connectivity) and Unified Communications services including Call-Center Saas solutions
- Drive stabilization efforts to improve network reliability, performance, and resiliency, with a strong focus on customer-facing and mission-critical communications services.
- Establish standardized operating models, service catalogs, SLAs, and governance for network and unified communications services.
- Own vendor management and strategic relationships with carriers, network providers, ensuring service quality, contract alignment, and cost optimization.
- Partner with Security, Architecture, Applications, and Business stakeholders to align network and communications capabilities with enterprise and customer experience requirements.
- Define and track KPIs, operational metrics, and executive-level reporting for availability, performance, and customer impact.
- Lead modernization initiatives, including network automation, SD-WAN, cloud connectivity, and contact center and telephony platform optimization.
- Leads multiple IT teams or disciplines, ensuring strategic alignment and effective execution
- Develops long-term plans for technology capabilities, staffing, and budget management
- Establishes governance frameworks, standards, and metrics for performance and risk management
- Promotes innovation and adoption of emerging technologies to improve efficiency and scalability
- Builds and maintains a high-performing team culture focused on accountability and results
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What This Job Offers
Job Type
Full-time
Career Level
Director
