Network Technician II
About The Position
Network Technician II Job Description: Are you a goal-oriented professional who thrives on helping people and providing superior customer service? Then this role might be perfect for you! This is a great opportunity to join Grid4 Communications and grow your career with us. We are looking for a highly motivated Network Technician to join a great team and have a real impact on the business! The ideal candidate is a customer champion who brings a combination of technical acumen, problem solving skills, great judgement, and all-star collaborative ability to drive successful resolution of customer issues and measures success in the satisfaction of the customer.
Requirements
- A bachelor’s degree in related field
- Previous experience in IT, customer service, or other related fields
- 2+ years of voice and data troubleshooting experience
- Customer-first attitude
- Strong analytical skills
- Innovative approach
- Get it done mentality
Nice To Haves
- CCNA, CCENT, or other Cisco certifications are preferred
- Cisco/ Adtran Router and Switch experience, VoIP experience preferred
- Intermediate understanding of telephony, IP, LAN/WAN technology concepts
Responsibilities
- Monitor core network elements, network performance, and facilities for service issues and proactively address potential issues
- Perform remote troubleshooting while always maintaining a positive and professional manner in high-stress situations
- Take repair calls and provide status to customers on a regular basis
- Maintain workload through a queue detailing each ticket with notes of steps taken test results and resolution
- Provide installation/configuration guidance and testing to customers and partners
- Act as first level of escalation for repairs and orders for Customer Care and Service Delivery
- Provide remote support for Field Services teams
- Provide 24x7 on-call support as needed, including ability to work a flexible, off-hours schedule for planned/unplanned issues
- Make recommendations for process and procedure improvement
- Maintain schedule of network maintenance
- Be able to perform individually at or above expectations
Benefits
- Work-life balance
- Vibrant company culture and fun work environment – our values don't sit on a shelf collecting dust, we use them in all we do
- Ability to make an impact – your ideas and voice are important to us and are welcomed here
- Employee health is one of our top priorities! We offer great health benefits – medical, dental, and vision
- Days allocated for rest and relaxation – including 15 PTO days, 10 paid holidays, bereavement, jury duty & military leave
- Offering you the best chance to prepare for the future – 401(k) with a generous company match
- Business casual dress code
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
