Network Infrastructure Technician II

Switch•Las Vegas, NV

1d•Onsite

About The Position

At Switch, we dont just design, build and operate data centerswe are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world. We believe that innovation isnt just about technologyits about the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves: to create the worlds most advanced digital infrastructure that powers the progress of humanity. The Role: Network Infrastructure Technician II This role installs, maintains, and troubleshoots the physical network infrastructure used by Switch and its customers. You support service-impacting events and day-to-day requests in a 24/7/365, mission-critical environment. The work is hands-on, detail-driven, and focused on keeping customer connectivity reliable and well-documented.

Requirements

Someone who follows procedures and understands the importance of accuracy in a mission-critical environment.
Clear, direct communication with customers, vendors, and teammates.
Reliability, follow-through, and comfort working assigned shifts.
A team-oriented approach with a focus on supporting shared outcomes.
Sound judgment when troubleshooting issues and escalating incidents.
Hands-on experience installing and supporting network cabling and physical infrastructure.
Working knowledge of CAT3, CAT5, and CAT6 copper cabling.
Working knowledge of single-mode and multi-mode fiber.
Familiarity with ANSI and TIA/EIA cabling standards.
Basic understanding of transport circuits such as T1 and DS3.
Basic understanding of network fundamentals and common hardware platforms.
Experience troubleshooting layer 1 connectivity issues.
Comfort working with field-replaceable units and standard data center equipment.
Ability to use ticketing, documentation, and tracking systems.
Basic computer, typing, and email skills.
Willingness to travel occasionally as needed.

Responsibilities

Install, terminate, maintain, and troubleshoot copper, fiber, and coax cabling, including patch panels and cable management systems.
Install cabling support structures such as cable tray, ladder rack, J-hooks, and related hardware.
Perform circuit installations, activations, migrations, and disconnects.
Test and certify cabling using standard tools and procedures.
Use company-provided test equipment, including cable certifiers, OTDRs, tone and probe, and network testers.
Create and maintain accurate design layout records in a web-based system.
Provide remote hands support for customer-owned equipment in Switch facilities.
Install, replace, and troubleshoot standard data center hardware, including PDUs, switches, routers, optics, drives, and memory.
Escort vendors and support on-site work as required.
Respond to and remediate service-impacting alerts using established procedures.
Perform quality checks on completed infrastructure work.
Support customer requests such as circuit turn-ups, down-circuit troubleshooting, and infrastructure validation.
Document all work clearly and completely in ticketing and tracking systems.
Follow escalation and notification procedures using sound judgment.
Participate in facility decommissions and infrastructure removals.
Work scheduled shifts that support 24/7/365 operations.