Network Technician I

Black Box Network Services•Sandston, VA

48d•Onsite

About The Position

Black Box Network Services, the global leader in communication system integration, is looking for several Technician - Network with a proven track record in: • Racking and stacking of network devices • Cable patching • Physical layer troubleshooting • Equipment disposal activities • Installing and troubleshooting Cisco and Avaya IP phones This position will support facilities management, site security and project engagement with a commitment and desire to satisfy our customer by completing all work at the highest level, always striving for perfection. The candidate must be motivated and self-driven for success. Position Details: Hourly salary based upon the level of experience & skill-set Full time permanent hire Standard work hours: Various shifts to allow for 24/7 coverage Data Center Support located in Sandston, VA Client Addendum Applies; will provide at the time of offer acceptance About Us: Black Box is a leading technology solutions provider. Our mission is to accelerate our customers' business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks. Visit bboxservices.com to learn more

Requirements

Must be proficient in utilizing technical tools such as Sniffers, BERT testers, cable testers, and fiber testers.
Requires experience in working in communications closets
Must be able to perform rack and stack activities
Must be able to safely lift heavy objects
Must understand cable patching processes and procedures
Must be familiar with 66 Block and 110 Block cross connect procedures
Must have a basic knowledge of data communications networking.
Must be able to assist in troubleshooting issues
Must understand network terminology
Must be familiar with IP phone
Must be able to program Cisco phones
Must be able to install Avaya phones
Must be able to troubleshoot Avaya and Cisco phones
Requires good interpersonal communications skills
Must be able to explain technical issues in a way the customer will understand an issue
Must be able to interpret a customer's issue in a way that will allow technician to facilitate a resolution
5 years of experience in data communications
Must have a basic knowledge of Cisco Phones, switches and routers
Must have a basic knowledge of local and wide area networking.
High school diploma or equivalent required

Responsibilities

The patching cabling between network equipment and customer's network
The installation of power cables from equipment to power supply in rack/cabinet/closet
The installation, troubleshooting and de-installing network equipment
Install/swap out devices (e.g., phone, computers, cables, boards, edge routers, switches and etc.)
Install, troubleshoot, and de-install Network General remote Sniffers
Complete all hard and complex Move, Add Change (MAC) requests within the defined service levels
Act as interface between customer's associates and management
Provide hardware break-fix services for network infrastructure
Perform onsite call-through, data, voice, website and security testing
Perform back-up testing to ensure all systems are connected to the customer's network as directed
Support carrier testing of circuits
Assist with facilities efforts
Power and uninterruptable power supply (UPS) restoral
Water problems,
Emergency cooling restoration,
Fire suppression exercises, restoration, and post fire events
Support inventory management activities
Receiving inventory
Tagging of assets
Tracking spares (crash kits)
Ordering inventory
Updating inventory records
Prepare and return damaged equipment
Act as an interface, as needed, between associates at the applicable location and centralized project / operations / MAC managemen