Network Systems Team Manager

University of Arkansas System • Fayetteville, NC

24d

About The Position

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations. The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life. As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary. The Network Systems Team Manager will be responsible for directing the tactical day-to-day operations and project execution of the network enterprise systems team. This position holds supervisory responsibility for full-time employees. There will be moderate project management required to keep team resources executing at a high-level of productivity to achieve university goals. The Network Systems Team Manager will also be responsible for maintaining network service availability, ticket management, and completing team administrative functions. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Requirements

• Bachelor’s degree in any field or equivalent experience
• At least five years of Network experience
• At least two years’ experience managing a team of 6+ network engineers and/or analysts

Nice To Haves

• At least five years of experience in a Network or Network related position
• At least one year of project management experience
• Broad knowledge of core networking-related disciplines such as routing and switching, wireless, DNS, network security, and cloud Services
• Demonstrated experience in network design and troubleshooting complex network environments
• Knowledge or experience working in a Higher Education environment
• At least two years of experience managing a ticket queue
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Interpersonal and leadership skills – collaboration, facilitation, and negotiation
• High degree of self-management and able to execute tasks with minimal direction
• Ability to perform multiple tasks and to prioritize assignments

Responsibilities

• Directing the tactical day-to-day operations and project execution of the network enterprise systems team.
• Supervisory responsibility for full-time employees.
• Moderate project management to keep team resources executing at a high-level of productivity to achieve university goals.
• Maintaining network service availability, ticket management, and completing team administrative functions.
• Regular, reliable, and non-disruptive attendance is an essential job duty
• Ability to create and maintain collegial, harmonious working relationships with others.

Benefits

• university contributions to health, dental, life and disability insurance
• tuition waivers for employees and their families
• 12 official holidays
• immediate leave accrual
• a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees