Network Support Technician

TECKpert•Tallahassee, FL

22h•$62,000•Onsite

About The Position

TECKpert’s client, a government agency in Florida, is seeking a Network Support Technician, Intermediate, to support enterprise network and infrastructure operations. This role is responsible for maintaining, troubleshooting, and optimizing network and server environments to ensure availability, performance, and security across the organization. The position serves as an escalation point for complex network issues and works closely with infrastructure, server, and application teams.

Requirements

Minimum of 2 years of relevant network and infrastructure experience
Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field
Relevant experience may substitute for formal education on a year-for-year basis
Enterprise network infrastructure
Virtual server platforms (Hyper-V, HCI)
Network switches and wireless access points
File servers, access control lists, and group permissions
Ability to lift up to 50 pounds
Ability to climb ladders, stoop, squat, crawl, and work outdoors in various weather conditions

Responsibilities

Monitor, configure, maintain, and optimize enterprise network infrastructure including switches, wireless access points, cabling, and supporting systems
Install, configure, maintain, and support physical servers used for network and infrastructure services
Administer virtual server environments including provisioning, maintenance, performance monitoring, and high-availability configurations
Serve as a Tier 3 escalation resource for complex network and infrastructure incidents
Diagnose, troubleshoot, and resolve network outages, performance degradation, and configuration issues
Install, configure, and support network devices including switches, wireless access points, and related infrastructure
Support secure access controls, file server permissions, DFS configurations, and group-based access controls
Document configurations, troubleshooting activities, and resolutions in accordance with standards
Collaborate with other IT teams to resolve cross-functional infrastructure and application issues
Coordinate with vendors for hardware support, maintenance, and repairs
Participate in network refreshes, wireless upgrades, server replacements, and modernization initiatives
Provide technical guidance and knowledge transfer to other technicians
Maintain accurate records of incidents, repairs, and vendor interactions
Perform other related duties as assigned