Network Support Technician-VTXC
About The Position
SUMMARY The technician monitors the core network along with other commercial circuits 24/7, process trouble tickets/orders, and assists field technicians over the phone. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: other duties may be assigned and are not limited to those below: Monitor 24/7 commercial circuits and core/wireless networks internally. Assist field technicians out on location with new installations, upgrades, or troubleshooting. Serve as a Tier 2 for Technical Support (Tier 1) in advanced troubleshooting for Wireless, FTTH, and Hosted phones. Create/update/review any new or existing trouble tickets pertaining to trouble, access control, or outages for core network issues and/or central office locations. Maintain logs of weekly or monthly maintenances and testing. Review Cisco and Nokia information, stats and troubleshooting tools within. Serve as primary liaison between 3rd Party vendors associated to VTX1 and keep them informed of expectations, processes and procedures, support information and company information as needed Acts as a liaison between internal departments to escalate, prioritize and resolve problems in a timely manner Maintain compliance with all relevant OSHA, safety or departmental specific standards as directed by supervisor. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. QualificationsSUMMARY The technician monitors the core network along with other commercial circuits 24/7, process trouble tickets/orders, and assists field technicians over the phone. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: other duties may be assigned and are not limited to those below: Monitor 24/7 commercial circuits and core/wireless networks internally. Assist field technicians out on location with new installations, upgrades, or troubleshooting. Serve as a Tier 2 for Technical Support (Tier 1) in advanced troubleshooting for Wireless, FTTH, and Hosted phones. Create/update/review any new or existing trouble tickets pertaining to trouble, access control, or outages for core network issues and/or central office locations. Maintain logs of weekly or monthly maintenances and testing. Review Cisco and Nokia information, stats and troubleshooting tools within. Serve as primary liaison between 3rd Party vendors associated to VTX1 and keep them informed of expectations, processes and procedures, support information and company information as needed Acts as a liaison between internal departments to escalate, prioritize and resolve problems in a timely manner Maintain compliance with all relevant OSHA, safety or departmental specific standards as directed by supervisor.
Requirements
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Responsibilities
- Monitor 24/7 commercial circuits and core/wireless networks internally.
- Assist field technicians out on location with new installations, upgrades, or troubleshooting.
- Serve as a Tier 2 for Technical Support (Tier 1) in advanced troubleshooting for Wireless, FTTH, and Hosted phones.
- Create/update/review any new or existing trouble tickets pertaining to trouble, access control, or outages for core network issues and/or central office locations.
- Maintain logs of weekly or monthly maintenances and testing.
- Review Cisco and Nokia information, stats and troubleshooting tools within.
- Serve as primary liaison between 3rd Party vendors associated to VTX1 and keep them informed of expectations, processes and procedures, support information and company information as needed
- Acts as a liaison between internal departments to escalate, prioritize and resolve problems in a timely manner
- Maintain compliance with all relevant OSHA, safety or departmental specific standards as directed by supervisor.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
