Network Support Specialist - Job & Family Services
About The Position
Provides support for all staff, in-house and remote, with computer workstations, printers and various computer-related software/hardware peripherals acting as a liaison between and within Information Services and its customers when: Monitoring and supporting the Information Technology Help Desk. Determining corrective action on reported software and hardware problems including but not limited to personal computers, mobile devices, peripherals, multifunctional devices (MFDs), workstations, and stand-alone printers, fax machines, and copiers. Reviewing, and analyzing user requests for software upgrades, relocations, and removal of new/existing equipment. Operating, upgrading, configuring, monitoring, and installing workstations, printers, scanners, modems, circuit boards, memory, hard drives, switches, hubs, routers, or other data-related hardware. Installing, testing, and repairing peripheral equipment (e.g. monitors/hard drives/interface cards/modems,/printers/etc.). Configuring PC-based applications and operating system software; partnering with vendors to resolve repair calls and defective equipment. Assisting with the issuance and tracking of mobile devices. Ensuring consistent record-keeping of equipment using our in-house databases which can include scanning and indexing documents.
Responsibilities
- Monitoring and supporting the Information Technology Help Desk.
- Determining corrective action on reported software and hardware problems including but not limited to personal computers, mobile devices, peripherals, multifunctional devices (MFDs), workstations, and stand-alone printers, fax machines, and copiers.
- Reviewing, and analyzing user requests for software upgrades, relocations, and removal of new/existing equipment.
- Operating, upgrading, configuring, monitoring, and installing workstations, printers, scanners, modems, circuit boards, memory, hard drives, switches, hubs, routers, or other data-related hardware.
- Installing, testing, and repairing peripheral equipment (e.g. monitors/hard drives/interface cards/modems,/printers/etc.).
- Configuring PC-based applications and operating system software; partnering with vendors to resolve repair calls and defective equipment.
- Assisting with the issuance and tracking of mobile devices.
- Ensuring consistent record-keeping of equipment using our in-house databases which can include scanning and indexing documents.
Benefits
- Impressive benefit package that includes medical, dental, and vision
- 15 1/2 paid holidays each year
- 80 hours annually of paid vacation after one year of service
- 40 hours of personal leave each year
- Bi-weekly accrual of sick leave up to 120 hours per year
- 14% Employer Contribution to OPERS (Ohio Public Employees Retirement System)
- Employer paid Life and Accidental Death or Dismemberment Insurance
- Flexible Spending Account option
- Short-Term and Long-Term Disability Insurance options
- 40-hour work week, Monday-Friday, with paid lunch hour
- Pay increase after successful completion of 180-day probationary period
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
