Network Support Specialist Alumus FT
About The Position
Elevate your career with a team that truly cares. Join a company that sees a better way for healthcare by being patient advocates, following evidenced-based clinical practices, caring for people holistically, improving continuity of care and providing nurturing surroundings that encourage and inspire. The Network Support Specialist responds to and monitor service requests within IT Help Desk system providing a positive customer experience over phone or in person when required. Why Choose Alumus? Raising the Bar for Senior Healthcare: We aim to provide the best service to our patients and their families in the Senior Healthcare Industry. Our service is particularly attuned to the needs of seniors and their families, offering compassionate, personalized care that enhances their quality of life. We continually strive to evolve and improve our offerings, ensuring that we stay at the forefront of senior healthcare excellence. History of Success: Alumus has grown into managing and operating four distinct healthcare companies, with over 1,200 clinicians and associates serving patients and their families in Arizona, Washington, and Oregon. Opportunities for Growth: Many of our long-standing employees had humble beginnings and have grown their career with Encore Communities. Comprehensive Benefits: Access to comprehensive benefit coverage plans to ensure your health and well-being are prioritized. Generous PTO: Enjoy ample paid time off to recharge and pursue personal endeavors, fostering a healthy work-life balance. Tuition Reimbursement: Invest in your professional development with our tuition reimbursement program, empowering you to advance your skills and knowledge. Collaborative, Supportive Team: Join a team of passionate professionals dedicated to our core values, including prioritizing people, delivering exceptional customer experiences, embracing optimism, and executing best practices. Inclusive, Diverse Work Environment: Experience a workplace where all employee's unique contributions are celebrated and valued, fostering an environment of inclusivity and diversity.
Requirements
- High School diploma or GED.
- Minimum of three (3) years professional experience in a Microsoft Windows support role.
Nice To Haves
- Experience in a healthcare setting is preferred.
Responsibilities
- Provide support of cellular devices, including providing support for Apple and Android devices.
- Support of Microsoft 365, Azure Active Directory, Exchange Online, SharePoint, OneDrive and EndPoint Manager/Intune.
- Assist with HIPAA and IT Security audits contributing to report on findings.
- Develop and maintain documentation on hardware and software procedures for both end-users and IT staff.
- Assist with recommendation, creation, and training of staff regarding technology, security and HIPAA implemented within the Alumus organization.
- Always assessing security issues and providing recommendations to help maintain security of patient, employee and organizational data.
Benefits
- Comprehensive benefits coverage including medical, dental, vision, life insurance, PTO and paid holidays, with 401(k) with match.
- On Demand Pay – work a shift get paid the same day!
- Employee Referral Bonus Program
- Flexible Schedule
- Tuition Assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
