Network Support I

COMTECH TELECOMMUNICATIONS • Broomfield, CO

19h • Onsite

About The Position

Comtech Telecommunications Corp. is a leading global technology company providing terrestrial and wireless network solutions, next-generation 9-1-1 emergency services, satellite and space communications technologies, and cloud-native capabilities to commercial and government customers around the world. The company fosters a unique culture of innovation and employee empowerment, aiming for relentless customer success. This Network Support I position, within the Ops Engineering Department, is responsible for monitoring network elements for anomalies, identifying and resolving or escalating incidents, providing first-line technical support to customers, and ensuring compliance with data handling processes.

Requirements

• Superior Customer Service skills.
• Ability to multitask and work well in a high pressure, fast paced team environment.
• Intermediate level knowledge of Windows Office Suite.
• Basic knowledge of Unix/Linux and the command line interface.
• Attention to detail.
• Must be able to grasp new concepts and complex business relationships.
• Clear and Concise written and verbal communications.
• This position requires compliance with Comtech’s Drug-Free Workplace Program. Candidates must successfully complete a pre-employment drug screening as a condition of hire. Employees may be subject to random, reasonable suspicion, and post-incident testing. Illegal drug use — including marijuana, regardless of state law — is disqualifying under federal adjudicative guidelines and DoD DFARS requirements.

Nice To Haves

• Knowledge of network management tools (HP Operations Manager, Network Node Manager) a plus.
• Basic understanding of Telecommunications call flows and signaling is a plus.
• Knowledge of 9-1-1 ecosystem is a plus.
• Associate’s degree a plus
• Network certifications a plus

Responsibilities

• Monitor network elements for anomalies and reports/troubleshoots issues using network management software
• Identify, triage, resolve or escalate incidents per defined processes
• Monitor email for incidents and customer requests
• Provide first-line technical support for customers
• Notify customers about incident progress or status changes
• Work with carriers, partners, PSAP’s and vendors as required
• Maintain customer sensitive data per defined processes
• Participation in and support of the Change Management process as required

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed