Network Support Engineer, Leo Networking Software (L5)

Amazon • Redmond, WA

6d

About The Position

Amazon Leo is Amazon’s Low Earth Orbit satellite network. Our mission is to
deliver fast, reliable internet connectivity to customers beyond the reach of
existing networks. From individual households to schools, hospitals, businesses,
and government agencies, Amazon Leo will serve people and organizations
operating in locations without reliable connectivity.

The Network Operations Center (NOC) team within Leo Networking Software is
responsible for tier 1 support for software defined network services at Amazon
Leo. You'll join a growing team of network operations engineers supporting
Amazon Leo's global satellite network. Our services operate at scale and support
workloads critical to customer network performance and availability, so a
passion and discipline around operational excellence is key.

Export Control Requirement: Due to applicable export control laws and
regulations, candidates must be a U.S. citizen or national, U.S. permanent
resident (i.e., current Green Card holder), or lawfully admitted into the U.S.
as a refugee or granted asylum.

Requirements

• Experience troubleshooting and debugging technical systems
• Experience troubleshooting and documenting findings
• 4+ years of technical support experience
• 4+ years of network engineering experience for large-scale networks, including diagnosing network impacting issues.
• Experience with network monitoring and automation scripting using SQL, Python, or Bash.
• In-depth understanding of cloud networking concepts.

Nice To Haves

• Knowledge of distributed applications/enterprise applications
• 4+ years of experience with satellite-based telecommunication networking
• Hands-on experience working with satellite software defined networking technologies, packet forwarding architectures, and connectivity issues.
• Experience dealing effectively with partner teams during problem resolution and collaborating efficiently as a team.
• Bachelor's degree in electrical engineering, computer engineering, or equivalent, or experience with networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related) at an advanced level.

Responsibilities

• Respond to and escalate network-related incidents in a timely manner, diagnosing and troubleshooting network issues including connectivity problems, performance degradation, and security concerns.
• Support deployment and onboarding of network capabilities across geographic regions, assisting in the monitoring, testing, and reporting of new network infrastructure including satellites, gateway sites, and points of presence.
• Monitor and investigate network performance to ensure maximum efficiency and operational uptime for customers.
• Build and enhance tools, develop best practices, and refine operational procedures to measurably improve network operations.
• Manage severity 2 and 3 tickets while attending on-call rotations during business hours and weekends.
• Collaborate with cross-functional teams including network, software, and security engineers.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level