Network Support Engineer Tier 2

Blueport • Walpole, MA

7d • Onsite

About The Position

Blueport is seeking a skilled Network Support Engineer II who enjoys tackling complex technical challenges, ensuring reliable network performance, and serving as a trusted expert for escalated support. In this hands-on, onsite role, you’ll work closely with customers, fine-tune systems, and maintain seamless connectivity for top multifamily and hospitality clients.

As a Network Support Engineer II at Blueport, you’ll help shape the future of connected living by keeping client networks operating at peak performance and delivering responsive, expert support when it matters most. You’ll troubleshoot intricate issues, enhance system reliability, and partner with engineering and customer success teams to provide outstanding network experiences across hospitality and multifamily environments.

Requirements

• 2+ years of experience in a call center or technical support environment
• Solid understanding of networking fundamentals (IP addressing, subnetting, VLANs, wireless)
• Practical experience with HP & Cisco switch CLI
• Strong communication skills with the ability to understand and explain technical issues to customers
• Excellent problem-solving abilities

Nice To Haves

• Spanish language skills are a plus

Responsibilities

• Serve as the Tier 2 escalation point, resolving advanced and complex network issues
• Provide guidance and support to the Tier 1 support team
• Configure and manage network infrastructure, including switches, routers, firewalls, VLANs, ACLs, VPNs, and routing protocols
• Monitor network performance, troubleshoot incidents, and improve security
• Deploy and test new networking equipment and solutions
• Collaborate with internal teams to ensure reliable, high-performance connectivity
• Work onsite full-time in our Walpole office (this is not a remote position)

Benefits

• Competitive benefits, including 401(k), health, dental, and vision insurance
• Paid time off to rest and recharge
• Room for growth and career development
• A collaborative, innovative culture where your ideas are valued
• Opportunity to work with cutting-edge networking technologies used in hotels and multifamily communities nationwide
• Onsite work in our Walpole, MA office to support learning and collaboration

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed